Empathetic Collections

A renewable energy company in the City of Melbourne seeks two Collections Specialists on a casual basis. In this people-first role, you will support customers struggling with electricity payments, ensuring clear and empathetic communication. The company values customer focus and is committed to building a diverse and inclusive culture. The position offers a...

A leading mutual bank in Australia is seeking a Customer Assist Officer on a full-time fixed term basis until September . The role focuses on supporting customers in financial hardship through empathetic communication and effective negotiation. Candidates should have experience in collections or hardship, strong communication skills, and an ability to manage...

A major financial services group is seeking a Credit Consultant for its Collections Team in Brisbane. This role involves managing incoming calls, discussing overdue accounts, and supporting clients through effective communication. The ideal candidate will have debt collection experience and a strong customer service mindset. The company offers flexible...

A leading financial service provider in Melbourne is seeking a Collections Officer to help customers with outstanding balances. The role emphasizes empathy and problem-solving, allowing you to make a positive impact on customers’ experiences. The company offers a collaborative team culture and ample opportunities for career growth. Interested candidates...

A financial institution is looking for a Customer Assist Officer to provide support to clients facing financial hardships in Queensland. The role demands excellent negotiation skills and the ability to communicate effectively under pressure. Ideal candidates will have previous experience in collections or hardship, alongside a member-centric focus. This...

Job Title: Collections AdvisorLocation: Customer & Communities – Neighbourhoods – Income ServicesHours: 36.25 hours/weekContract: Fixed-term (until March) We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive...

Overview A leading Finance provider is seeking an experienced Financial Hardship Officer to join their growing team. The role is crucial in providing empathetic and effective assistance to vulnerable customers experiencing financial or personal hardship. Location: Brisbane, Queensland, Australia. Salary range: A$80,000.00/yr - A$95,000.00/yr (base pay range...

Full Time (Work from Home)Location : Remote- Brisbane, MelbourneCompany : Fee SynergyIndustry : Accounting & Legal Services About Fee Synergy Fee Synergy is Australia's leading provider of accounts receivable and payment solutions for accountancy and legal firms. Our mission is to replace the stress of debt with a positive, professional customer experience....

Kia ora! We have an exciting opportunity for a Credit Consultant to join our Collections Team in our Auckland Office. While Collections experience is preferable, we are looking for an energetic and empathetic person who can evidence strong communication -written and verbal, customer service, problem solving and negotiation skills, you also enjoy providing...

We put people first - our clients and our team. As a Senior Collections Officer, you’ll enjoy: Lead complex account management and escalations Opportunity to mentor Collections Officers Pathway to Team Leader, Revenue Cycle Specialist, or Finance Analyst roles Contribute to workflow design, automation projects and improvements Meaningful, Purpose-Led Work...