Care Finder Navigator

MCCGC/CURA Community Services – Southport QLD Multicultural Communities Council Gold Coast (MCCGC) is proud of our vibrant 40-year history. We are deeply committed to nurturing diversity and championing multicultural communities across the Gold Coast region. Since our inception in 1983, we have embarked on a remarkable journey. We envision a community that embraces inclusivity, where every individual, their culture, life aspirations, and our diverse team are valued. As a not‑for‑profit organisation, and the peak body and partner for Gold Coast’s multicultural communities, our purpose is to collaborate with individuals of all ages and abilities, families, community organisations, local service providers, and businesses to nurture an environment that is inclusive and celebrates the diversity within our city. Beneath MCCGC’s organisational umbrella, we proudly oversee two distinctive community‑focused brands: MCCGC’s Community Programs team and CURA Aged Care Services. At MCCGC, our core philosophy revolves around compassion, kindness, and the celebration of cultural diversity. We deeply understand and honour the unique needs of the diverse community we support. Our dedicated team, proficient in a myriad of languages, is committed to providing personalised care and support that aligns perfectly with our client’s individual requirements. We are here to serve, ensuring our communities thrive, whilst embracing the vibrant tapestry of cultures that make Southeast Queensland and Northern New South Wales a truly special place. About the role: Are you passionate about making a difference in the lives of seniors? As a Navigator in our Care Finder Program, you'll play a crucial role in helping seniors who need intensive support to understand and access aged care services. You'll also connect them with other essential community supports. In this role, you'll provide localized, face‑to‑face, specialised assistance through a person‑centred approach that honours each individual's unique needs, preferences, values, life experiences, and choices. Why This Role is Perfect for You: Impactful Work:Make a real difference in the lives of seniors by helping them navigate the complexities of aged care services. Person-Centered Approach:Deliver support that respects and values each person's individuality. Community Connection:Help seniors connect with vital community supports and services. What you will do: Working face-to-face with clients to conduct intakes, assess needs, create individual support plans, etc. Assisting clients in understanding and accessing aged care supports, including contacting My Aged Care and supporting through assessment if required Supporting clients to understand their service provider options and make informed decisions based on their unique needs and experience Conducting follow-up check-ins with clients to determine satisfaction with service providers and support Seeking feedback from clients on their experience within the Care Finder program Leading community information sessions on aged care services and the Care Finder program About you: Cert IV or higher in Community Services or relevant industry experience Strong interpersonal and communication skills Local connections with community groups, seniors, service providers, and other relevant stakeholders Experience and detailed understanding of My Aged Care, aged care services, community supports, and eligibility requirements A commitment to delivering a person-centred and respectful approach that fosters consumer choice Ability to communicate effectively with a broad range of people A commitment to supporting the needs of people with diverse backgrounds and life experiences Strong problem‑solving skills Administrative skills and experience with systems, databases, and portals Why work with us? Salary Packaging :Pay less tax and have more money to spend by using some of your pre‑tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc. Training & Development :Take advantage of regular opportunities for training to develop your skills and experience. Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of team members were born outside of Australia, and collectively we speak over 40 different languages. Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life). Continuous Support: Enjoy ongoing support from our dedicated team and access our Employee Assistance Program (EAP) for additional support. If this sounds like you and you're interested in joining our team, click on theApply Nowbutton below and upload yourResumeandCover Lettertelling us why you would love to work with us Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr