Service Desk Analyst
vor 4 Wochen
Long term opportunity within a Federal Government Department Initial 6-month contract + 2 X 6 months extension Hybrid arrangements and rewarding daily rates $ Work location : ACT. Security clearance: Must be able to obtain Negative Vetting Level 1 The Desktop Engineer provides technical support and maintenance across the organisation’s desktop environment. This includes managing application packaging and deployment, troubleshooting hardware and software issues, supporting Microsoft Intune and SCCM environments, and assisting with device configuration and policy enforcement. The role also contributes to strategic initiatives such as Windows 11 migration, endpoint analytics, and cross-platform device management. The ideal candidate will have strong experience in desktop support, endpoint management, and policy creation, with a focus on improving operational efficiency and user experience. Key Duties and Responsibilities SOE Deployment & Device Provisioning Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations. Develop and maintain the organisation’s SOE across laptops and desktops. Provision and support devices using Microsoft Intune and SCCM. Policy Management Create, maintain, and enforce device configuration and compliance policies using Intune. Ensure policies align with organisational security standards and operational needs. Application Packaging & Deployment Package and deploy new software, upgrades, and updates via Intune. Manage deployment rings and detection rules for seamless rollout. Package and deploy security patching, including firmware revisions. Troubleshooting & Support Provide advanced support for Intune-managed devices, including specialist PCs used for video/audio processing. Diagnose and resolve complex ICT incidents and problems related to network, authentication, and policy conflicts. Security & Compliance Implement ACSC Essential Eight controls across endpoints. Support BitLocker encryption, AppLocker/WDAC policies, and endpoint protection strategies. Technical Advice & Documentation Provide technical advice on hardware and software to support procurement processes. Prepare and maintain Standard Operating Procedures and knowledgebase articles. Contribute to setting priorities and achieving team objectives. Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential Criteria Proven recent experience in M365 Apps. Application packaging. PowerShell scripting. Level 3 troubleshooting skills. #J-18808-Ljbffr
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Service Desk Analyst
vor 4 Wochen
Canberra, Österreich Centorrino Technologies Pty Ltd. VollzeitJoin Centorrino Technologies: Your Future in Tech Starts Here! At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...
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Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitFujitsu Canberra, Australian Capital Territory, Australia Service Desk Analyst We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
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TSPV - Service Desk Analyst
vor 3 Wochen
Canberra, Österreich Compas VollzeitTSPV - Service Desk Analyst 12-month contract + 12-month extension option Are you a self-motivated, customer-focused IT professional with a passion for resolving technical issues? We are seeking a Service Desk Analyst with a strong commitment to quality service delivery to support a dynamic and mission-critical environment. This is a TSPV-cleared, onsite...
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Senior Service Desk Analyst
Vor 3 Tagen
Canberra, Österreich National Archives of Australia VollzeitSenior Service Desk Analyst Job no: Work type: Full timeLocation: Canberra Who we are National Archives of Australia (National Archives) provides leadership in the best practice management of the official record of the Commonwealth and ensures that Australian Government information of enduring significance is secured, preserved and available to government...
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Service Desk Analyst
Vor 7 Tagen
Canberra, Österreich Hays VollzeitLong term contract opportunity | Hybrid working in Canberra, ACT | Applicant must hold a minimum of Baseline Your new company Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name. We're on the hunt for...
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Senior Service Desk Analyst
Vor 7 Tagen
Canberra, Österreich National Archives of Australia VollzeitOverview Join to apply for the Senior Service Desk Analyst role at National Archives of Australia . The National Archives provides leadership in the management of the official record of the Commonwealth and ensures Australian Government information of enduring significance is secured, preserved and available to government agencies, researchers and the...
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IT Service Desk Analyst
vor 3 Wochen
Canberra, Österreich AUIT VollzeitAUIT Opportunity – Service Desk Analyst Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role! What does AUIT offer? Career...
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Service Desk Analyst — Growth in ITIL
vor 2 Wochen
Canberra, Österreich Centorrino Technologies VollzeitA leading tech firm in Canberra is seeking a Service Desk Analyst to provide high-quality ICT support. You will be the primary contact for ICT issues, ensuring smooth operations and exceptional customer service. The role requires strong analytical skills, experience in service desk environments, and an understanding of ITIL frameworks. Join a dynamic team...
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Level 2-3 Service Desk Analyst/Lead
vor 1 Tag
Canberra, Österreich Azooa VollzeitLevel 1-3 Service Desk Analyst/Lead 4 days ago Be among the first 25 applicants
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Senior Service Desk Analyst — ITIL
Vor 3 Tagen
Canberra, Österreich National Archives of Australia VollzeitA cultural heritage organisation is seeking a Senior Service Desk Analyst to maintain effective communication with stakeholders and provide continuous service improvement. The role involves training service desk staff, resolving technical issues, and ensuring the smooth operation of IT services. Ideal candidates should have strong analytical skills and...
