Village Manager

Salary: Employee wellness programs, EAP, Training & more Come and join our wonderful team and take the reins of Wood Glen Retirement Village, located against the stunning backdrop of Kincumba Mountain in Erina NSW This position reports directly to the Regional Operations Manager and will play a pivotal role in bringing RetireAustralia's mission to life. The Position Your role at Wood Glen will be pivotal in implementing RetireAustralia’s purpose tocreate thriving communities where older Australians live the life they choose in their own home. As the operational leader of the village, you will proactively take responsibility for overseeing the day-to-day operations of the village, ensuring that it runs smoothly and efficiently, while delivering high-quality services to our residents. With our residents at the core of everything we do, your ability to show empathy and understanding, alongside your dedication to maintaining consistently high levels of resident satisfaction will be integral to your success. Reporting to the Regional Operations Manager, your duties include: Overall management of the retirement village, including financial management, staff management, and ensuring compliance with all relevant regulations and standards. Planning, developing, and managing Village budgets. Manage key services and maintain presentation of the Villages to high standards. Develop and maintain relationships with residents, their families, and the wider community. Provide exceptional customer service to residents, families, and other stakeholders. Oversee the recruitment, training, and management of staff, ensuring a high standard of service is delivered at all times. Implement policies and procedures to ensure the safety and well‑being of residents. Work collaboratively with the wider management team to ensure the successful operation of the village. Selection Criteria Previous experience in a similar role – retirement village or management of a multi‑faced service organisation Previous experience within Retirement Living, Aged or Community Care services (desirable) Strong working knowledge of the Retirement Villages Act (or willingness to quickly ascertain), and other relevant regulations and standards, including health and safety Demonstrated Managerial and Financial Management skills Excellent interpersonal and communication skills Relevant qualification in Business or Retirement Living (desirable) Nationally Coordinated Criminal History Check (or ability to obtain) First Aid & CPR Certificate (or ability to obtain) Willingness to undertake a pre‑employment medical assessment including a drug and alcohol test The wellbeing of all RetireAustralia team members is our priority and we regularly run initiatives such as safety training, wellness challenges, mental health awareness programmes and a free annual flu vaccination programme. We have a dedicated learning and development team, who have received industry recognition for their training and development programmes which assist team members to achieve their personal and professional development goals while working at RetireAustralia. RetireAustralia offers a free and confidential Employee Assistance Programme to all employees and their family members to assist with work‑related and personal issues. Who we are RetireAustralia is a leading private owner, operator and developer of retirement villages, with a vision to be a leading provider of integrated care and independent living communities for older Australians. Across our villages in New South Wales, Queensland and South Australia we are revolutionising retirement living through our continuum of care model and range of accommodation options that integrate independent living with support at home services and on‑site higher acuity care facilities. We are also building the future of retirement living, expanding several existing communities and developing new purpose‑built communities in areas with high demand for quality senior living. With customers at the centre, a wonderful culture and an ambitious growth strategy in a sector experiencing rapid expansion and diversification, RetireAustralia is an employer of choice for individuals who want to make their mark. To take the next step in your career click 'APPLY NOW' to complete our online application. Please submit your resume and cover letter, addressing the selection criteria. Applications will be considered as they are received, and interviews will be arranged accordingly. As part of the application process you will be required to provide personal information to RetireAustralia and our privacy policy can be found on our website. You will also be required to provide proof of right to work in Australia, participate in medical testing, verification of identification and qualifications. #J-18808-Ljbffr