Cardiac Clinic Coordinator

Cardiac Clinic Coordinator - Westmead - REQ Employment Type: Temporary Full Time up to 3 November 2028Position Classification: Admin Off Lvl 3Remuneration: - full time equivalent base salary range (excludes super, leave loading and salary packaging)Hours Per Week: 38Requisition ID: REQ Location: WestmeadApplication closes: Midnight on 23 November 2025 Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives. The Heart Centre for Children, SCHN is one of the largest and busiest sub-specialty teams within the Sydney Children’s Hospitals Network (SCHN) and provides cardiac care to children of New South Wales and the surrounding regions at the Children’s Hospital Westmead, Sydney Children’s Hospital Randwick and within our outreach centres. The Cardiac Clinical Coordinator seeks to provide administrative and customer service support for patients, families, staff, and visitors to the Heart Centre for Children, SCHN. This role is responsible for the delivery of administration support for all aspects of the Heart Centre for Children, SCHN whilst maintaining a passion in the delivery of patient centred care. Main duties include (but are not limited to); being the first point of contact with patients and families, managing all aspects of clinical coordination, delivering quality improvement initiatives and projects, and building positive culture across the Heart Centre for Children, SCHN. The Cardiac Clinical Coordinator role is traditionally based at a single site, however, opportunities to work across SCHN are available. The Cardiac Clinical Coordinator support patients within all clinical locations, working remotely to ensure care is provided in the right place at the right time. From time to time, the Cardiac Clinical Coordinator may also be required to perform other job-related ad hoc tasks other than those specifically stated in this position description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating systems of The Sydney Children's Hospitals Network and in‑line with the NSW Health's Code of Conduct. Experience in administration and customer service is desirable although health experience not essential. A strong focus on delivering positive patient and/or customer service experiences will be necessary. How to Apply Click ‘Apply Online’ and submit your application including: A resumé detailing relevant knowledge, skills and experience (maximum 5 pages) Answers to the following targeted questions: Provide an example from your work experience where you were required to complete multiple tasks with competing timeframes within the time limits imposed. Describe a complex customer service issue that you resolved under pressure. How did you approach this issue, what steps did you take to address the customers’ needs and what was the outcome? Additional Benefits (for eligible employees) Salary packaging for tax savings Meal entertainment savings Accrued Day Off (ADO) for Full Time employees Access to the Employee Assistance Program (EAP) Find out more about applying for this position Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application. Further Contacts and Support For role related queries or questions contact Tanya Small on We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact For technical support please contact the customer services team on . Child Safe Standards SCHN is dedicated to fostering a child‑safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse. Additional Information Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role. NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. SCHN is an Equal Opportunity Employer that values diversity – we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail. For roles that require formal qualifications, please note that overseas qualifications must be assessed by the Department of Education or the relevant authority appointed by the Australian Government for skilled migration purposes. Eligibility List An eligibility list may be created for future temporary full or part time vacancies. NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today. #J-18808-Ljbffr