Account Manager

vor 5 Stunden


Council of the City of Sydney, Österreich Hatch Vollzeit

Hatch, Surry Hills, New South Wales, Australia Account Manager (Customer Success) – Streem Role Seniority: Junior We are hiring Account Managers in our Customer Success team who can create standout customer experiences and become the go-to expert for all things media monitoring and insights. At Streem, we help Australia and New Zealand’s most influential organisations stay ahead of the news cycle. We offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to keep our clients ahead of every story. Responsibilities Setting new clients up for success, from onboarding and search setups to customising their Streem accounts. Building, maintaining, and growing strong client relationships. Running training sessions to help users master the platform (both virtual and face‑to‑face). Gathering feedback and working with the team to cultivate real product improvements. Spotting opportunities to WOW clients, especially around big media events. Creating reports, transcripts, and summaries that make media meaningful. What Success Looks Like Successfully onboarding new clients and ensuring a smooth transition into the platform. Demonstrating the ability to learn quickly and adapt to new tools or processes. Utilising strong problem‑solving skills to approach client needs from multiple perspectives to find the best solution. Collaborating effectively with teammates and contributing to a supportive, high‑performing team environment. This role is perfect for someone with experience in Account Management, Customer Success, or Corporate Customer Support who’s organised, loves working with clients, and thrives in a fast‑paced environment. Bonus points if you’ve got media industry experience, a background in communications, or skills with Boolean, CRMs or project tools We’re building a team with varied strengths and backgrounds, so please don’t be discouraged if you don’t meet all the skill requirements. Whether you’re early in your journey or bring deeper experience, we’d love to hear about what you can bring to the Streem team. Benefits Delicious daily gourmet lunches and snacks from our in‑house chef. Hybrid work setup. A dog‑friendly Surry Hills HQ (only a 5‑minute walk from Central). $3,000 annual upskilling allowance. Extra leave days (birthday leave, wellbeing days, volunteering leave + more). $2,000 referral scheme, corporate discounts, and novated leasing options. At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them. We’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued. Please consider applying even if you don’t meet 100% of what’s outlined. Key Strengths Account Management Customer Success Communication Skills Media Industry Experience Project Management Tools Boolean Search Skills #J-18808-Ljbffr


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