Level 1/2 Support Engineer
vor 4 Wochen
We are seeking a customer-obsessed and technically skilled Level 1/2 IT Support Technician to join our busy service desk. In this role, you will be a primary point of contact for our diverse portfolio of clients, providing outstanding remote and occasional on-site support. This position is a perfect blend of frontline customer service (Level 1) and hands‑on technical troubleshooting (Level 2). You are the ideal candidate if you love solving a wide variety of problems, enjoy learning new technologies, and excel at communicating with users of all technical skill levels. Key Responsibilities Frontline Support Serve as the first point of contact for all incoming IT support requests via phone, email, and our ticketing system. Triage & Ticketing Accurately assess, prioritise, and categorise support tickets. Meticulously document all support activities, troubleshooting steps, and resolutions in our Professional Services Automation (PSA) tool. Level 1 Troubleshooting Provide rapid support for common issues, including password resets, printer problems, software installation, and basic connectivity. Level 2 Troubleshooting Diagnose and resolve more complex technical issues related to: Workstations Windows 10/11 and macOS environments. Microsoft 365 User/mailbox administration (Active Directory/Azure AD), Exchange Online, SharePoint, and Teams. Networking Basic connectivity issues (Wi‑Fi, VPN, DNS, DHCP). Security Virus/malware removal, multi‑factor authentication (MFA) setup, and phishing incident response. User & Device Management Set up and configure new user accounts, workstations, laptops, and mobile devices according to client standards. Proactive Maintenance Utilize our Remote Monitoring and Management (RMM) tool to deploy patches, run scripts, and proactively address system alerts. Escalation Clearly document and escalate complex issues (Level 3) to senior engineers or vendor support, ensuring a warm handoff. On‑Site Support Perform occasional on‑site visits for hardware deployments, network troubleshooting, or issues not resolvable remotely. Why Join Us? Career Growth We invest in our team We provide clear paths for advancement and support professional certifications and continuous learning. Awesome Culture Join a collaborative, supportive, and fun team that values knowledge‑sharing and teamwork. Technology Exposure You will never be bored. You'll get to work with a wide array of modern technologies across hundreds of different client environments. We get a lot of applicants for roles like these, so we know you understand what you are applying for, please ensure to add the line "i'm ready to be awesome" in your CV. #J-18808-Ljbffr
-
Level 1/2 Helpdesk Engineer
vor 4 Wochen
Council of the City of Sydney, Österreich Mac Centre Pty Ltd VollzeitMac Centre is Australia’s leading Apple-focused solutions provider based in Sydney, NSW. We specialise in helping organisations implement and manage scalable, secure, and sustainable Apple workplace solutions. With over twenty years of experience, we are dedicated to optimising the Apple experience in the workplace to drive success for our clients. Role...
-
Level 1 / 2 Support Engineer (Start Asap)
Vor 7 Tagen
City of Melbourne, Österreich Qtac Guidance Officer Advisory Group VollzeitWe are seeking a customer-obsessed and technically skilled Level 1 / 2 IT Support Technician to join our busy service desk. In this role, you will be a primary point of contact for our diverse portfolio of clients, providing outstanding remote and occasional on-site support. This position is a perfect blend of frontline customer service (Level 1) and...
-
Level 1/2 Support Engineer
vor 4 Wochen
City of Melbourne, Österreich Prosple VollzeitWe are seeking a customer-obsessed and technically skilled Level 1/2 IT Support Technician to join our busy service desk. In this role, you will be a primary point of contact for our diverse portfolio of clients, providing outstanding remote and occasional on-site support. This position is a perfect blend of frontline customer service (Level 1) and...
-
It Support Engineer
Vor 7 Tagen
City of Melbourne, Österreich Syscare VollzeitOverview We have multiple opportunities for IT Support Engineers (Level 1 & 2) in Managed IT and Managed Security Services to provide remote support for our customers. Location Preference will be given to candidates residing near our Sri Lankan office in Wellawatte, as you may need to attend the office two to three days a week . A stable internet connection...
-
Level 1 & Level 2 Techs
Vor 5 Tagen
City of Melbourne, Österreich The Grid Corporation VollzeitService Desk Team Lead | Autotask & Datto RMM Administrator | Crafting Seamless IT Solutions with Precision and Expertise Company Description The Grid Corporation, located in Port Melbourne, Victoria, is recognized for its commitment to providing responsive, high-quality network support and customer interaction. The company values its team as its greatest...
-
Level 1/2 IT Helpdesk Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich NexSys I.T. Pty Ltd VollzeitNexsys IT is an Australian owned and operated company. We are a specialised IT integration for the architectural, engineering, construction and manufacturing industries throughout Australia and Asia Pacific. The IT Helpdesk L1/2 Support Engineer will provide technical support to clients in Level 1 and 2 capacity. They will be the first point of contact for...
-
Level 1 - IT Support Engineer - Graduate
vor 4 Wochen
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitLevel 1 - IT Support Engineer - Graduate Join Macquarie Technology Group as a Level 1 IT Support Engineer – a graduate role. About Us Global Winner of the 2024 Gallup Exceptional Workplace Award Great Place to Work‑Certified™ 2025 for 2 years running Committed to innovative, customer‑focused solutions The Opportunity You’ll work in our IT...
-
Level 1/2 Service Desk Engineer
vor 3 Wochen
City of Brisbane, Österreich NetVault VollzeitAn opportunity exists to join a dynamic team that delivers data centre, internet, and voice services across 15 data centres in Australia, New Zealand and Japan. This growing organisation is experiencing phenomenal growth in its main three product areas: Servers and Storage Internet and Data Voice and Telephony The role includes maintaining and supporting...
-
ISP Network Support Engineer
Vor 3 Tagen
Council of the City of Sydney, Österreich Xprt Dev VollzeitDelion Pty Ltd Sydney, NSW A$80,000-$110,000 p/a On-site Posted 2 days ago About Us Delion is an established Internet Service Provider (ISP) delivering high-performance internet, WiFi, and managed network solutions. We provide managed WiFi, internet, and network services to a range of industries, including: Hotels, resorts, and holiday parks Mining Camps...
-
Service Desk Engineer
vor 3 Wochen
City of Brisbane, Österreich NetVault VollzeitA dynamic technology company in Brisbane is seeking a Level 1/2 Service Desk Engineer to provide support for data center, internet, and voice services. The ideal candidate has strong technical support experience, effective communication skills, and a bachelor's degree in IT or a related field. Offers include a competitive salary, paid training, and a...
