Guest Service Agent

Vor 2 Tagen

Council of the City of Sydney, Österreich Novotel Hotels Vollzeit

Job Summary Join to apply for the Guest Service Agent role at Novotel Hotels . We are relentlessly guest obsessed at Accor. Everything we do is to help our guests feel welcome and valued and to give them the best experience possible. Novotel Sydney International Airport is a 271‑room hotel, including a 150‑seater à la carte restaurant, Bar and 11 Conference rooms. We are located along the Cooks River, near the International Airport. Job Description Provide exceptional service during check‑in, check‑out and throughout the guest stay. Assist the Duty Manager in effectively running the day‑to‑day operations of the Front Office Department. Handle guest queries, requests, and feedback promptly and with a solutions‑focused approach. Maximise occupancy through upselling and promoting hotel services. Maintain accurate payment handling and compliance with hotel policies.> Daily liaison with inter‑departments such as food & beverage and housekeeping for guest movements, requests and activities. Ensure procedures are followed in relation to guest confidentiality and safety. Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes. Qualifications Exceptional customer service skills, communication and time management skills. Professional appearance that will represent our brand well. A friendly and outgoing personality. Proven ability to work as part of a team. A willingness to use initiative and strong problem solving skills. Strong analytical skills with a high level of computer literacy and accuracy. Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays. Benefits Learning & development opportunities. Join of the largest hotel groups worldwide with access to global opportunities and staff benefits. Onsite parking, duty meals, and free laundry. Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Additional Information Referrals increase your chances of interviewing at Novotel Hotels by 2x. Seniority level Entry level Employment type Full‑time Job function Other Industries Hospitality #J-18808-Ljbffr

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