SEE Administration Officer

Company Description Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients. Job Description Overview The SEE Administration Officer is responsible for providing high-quality administrative support to Navitas Skilled Futures, across all services, all programs and sub-programs as required. Objectives Provides administrative support for the business and works closely with internal stakeholders to ensure that all assigned administrative tasks are completed in a timely fashion The provision of excellent customer service Maintain accurate and up-to-date electronic records to ensure compliance requirements are met Key Relationships SEE Regional Lead Employment Programs Manager Business Systems Team Internal and External stakeholders Key Result Areas Relationship Management Ensures the provision of excellent customer experience by: Promptly and courteously responding to the day-to-day frontline, phone, and email enquiries Positively shaping the clients’ first impression of Navitas Skilled Futures Actively promoting and marketing Navitas Skilled Futures programs, services, and expertise to current and prospective clients Escalating feedback and complaints Assisting with program, site, and employment information Assisting with the organisation and promotion of site events e.g., fundraising, morning teas, graduation, open days Assist stakeholders onsite as required Administrative Support Providing administrative assistance and accurate information, responding to inquiries promptly, and supporting projects, operations, and system improvements. Ensure accurate and timely data entry Preparing relevant files and documentation e.g., for Pre-Training Assessments Issue client documents including invitation letters Invoicing of fee-paying clients, liaising with accounts and maintaining relevant ensuring reception area and student areas are clean, tidy, and welcoming Escalate any issues in a timely manner Reporting Systems and Technology Maintaining accurate manual, electronic records and data in all systems Ensuring client records and personal information are stored securely according to the Navitas Skilled Futures privacy policy Sourcing, extracting, analysing and validating data on the NSF reporting systems Co-operating with other Navitas Skilled Futures staff and external agencies in a way which ensures Navitas Skilled Futures complies with privacy regulations. Punctual VETtrak data entry and reporting Other Performing other administrative duties, as required Complying with Navitas Skilled Futures regulations involving health, safety and welfare Seeking continuous improvement in delivery of administrative support, and implementing and modelling high standards of work performance Ensuring legislative compliance for the health and safety of staff and students at Navitas Skilled Futures. Qualifications Essential Qualifications High attention to detail and accuracy Knowledge and experience in using Microsoft Office and Teams Demonstrated experience in providing administrative support within an education environment Demonstrated high level written and verbal communication skills with ability to effectively liaise with key stakeholders in a multicultural learning environment Advanced computer application skills including Microsoft Office suite Demonstrated awareness of a range of cultural perspectives and sensitive approaches to our clients and stakeholders. Desirable Qualifications Demonstrated knowledge of State and Commonwealth government services, the Vocational and Education Training (VET) sector and other affiliated services Previous experience in an administrative role within the VET sector Knowledge of Student Management System VETtrak Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) program. Additional Information At Navitas Skilled Futures our employee perks and benefits include: Unlimited global career opportunities across the Navitas portfolio Flexible working arrangements Salary packaging and novated leasing 2 paid volunteer days per year for your passionate causes Health & well-being packages including free counselling and well-being specialist support for employees and family members Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers Access to LinkedIn Learning and professional development opportunities Diversity Equity and Inclusion Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. How to Apply Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process) Please note applicants are assessed upon receipt so you are encouraged to apply now. About Navitas Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more. #J-18808-Ljbffr