Service Desk Analyst
vor 2 Wochen
Join to apply for the Service Desk Analyst role at Brennan The role We are looking for an experienced Service Desk Analyst to join our friendly and high‑performing team in our Brisbane office. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers. This is a great opportunity for someone who is looking to progress further in the IT industry or with long‑term aspirations to get into cybersecurity. Due to the nature of the role, the candidate must be completely on‑site in the office at Fortitude Valley, Brisbane, as they will be working with government clients. The candidate has to work shifts within a 24‑hour x 7‑day roster system, a mixture of day shifts and night shifts. The candidate must be an Australian citizen and have or be willing to obtain NV1 Security Clearance. Key Responsibilities As the first point of client contact, deliver outstanding first‑level customer support for client contacts, principally by phone, email and live chat. Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised. Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided. Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best‑practice to escalate the ticket to the next level of support. Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided. Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist. Assist with Security Operations Center (SOC) work through alerts, backups, patching, monitoring, etc. What skills and experience you bring 12‑18 months’ experience in a Service Desk role or three years’ in a customer support‑focused position. Degree‑educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification. Demonstrable industry‑based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365. Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable. Technical skills in all or some of the areas below Windows 10/11 User Interface Office365 Administration and 'How Do I?' queries Email / Exchange Configuration & Troubleshooting Azure Administration Hardware Support – CPUs, RAM, and Motherboards Monitors & Peripherals – Installation, Connectivity & Configuration Computer Peripherals – Interfaces, Cables & Connectors Printer Installation, Configuration & Troubleshooting Networking & Connectivity Network Protocols & Devices Mobile Devices Storage Devices & Media Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test. Brennan is an equal‑opportunity employer. #J-18808-Ljbffr
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Service Desk Analyst
vor 3 Wochen
Newcastle City Council, Österreich Randstad VollzeitKickstart Your Tech Career as a Service Desk Analyst! | Newcastle Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst! This is your chance to be the crucial first point of contact, resolving technical issues and connecting...
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Service Desk Analyst
vor 4 Wochen
City of Brisbane, Österreich Hudson AU VollzeitPosition Title: Service Desk Analyst Effective Date: TBC Division / Department: Corporate / Information Technology Reports To: Service Desk Team Lead Direct Reports: Nil Location: Corporate Office Contract: 6-month initial contract with the view to become permanent Work Arrangement: 5 days in the office Purpose of the Role To enable improved business...
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Service Desk Analyst
vor 3 Wochen
City of Brisbane, Österreich Elysium Digital VollzeitWe are seeking a Service Desk Analyst to join our team for an initial 8 week contract to provide 1st & 2nd level support until the Christmas break. Expected Duties Provide 1st and 2nd level support face to face and remotely to our customers users Provision and build laptops, PC's and devices Support BYOD users across Microsoft OS, Android and iOS Support...
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Service Desk Analyst
vor 20 Stunden
Council of the City of Sydney, Österreich Careers at Council VollzeitJoin to apply for the Service Desk Analyst role at Careers at Council . Full-time, Permanent. 35-hour working week with hybrid flexibility. Health program including flu vaccinations, skin checks and wellbeing leave. Ample free parking. Modern building with latest technology. Professional career development support. SALARY: $91,272-$104,567 p.a. + Super. Work...
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IT Service Desk
vor 2 Wochen
Council of the City of Sydney, Österreich Uniting VollzeitIT Service Desk Analyst – Parramatta CBD Fixed-Term Contract – 6 months Uniting is seeking a Service Desk Analyst to join our expanding IT Service Desk team in Parramatta CBD. This 6‑month fixed‑term position, with the possibility of extension, will provide first‑line IT support to all Uniting staff, ensuring efficient and reliable technology...
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Service Desk Analyst
vor 2 Wochen
City of Melbourne, Österreich THOMAX VollzeitService Desk Analyst – Application Support Thomax is a rapidly growing developer of SaaS cloud‑based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Our Sydney office is located in Pymble. We are actively seeking an experienced Service Desk Analyst – Application...
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Service Desk Analyst
vor 3 Wochen
City of Melbourne, Österreich Australian Wool Testing Authority VollzeitAustralian Wool Testing Authority – Kensington VIC We are seeking someone to hit the ground running who is immediately available, has several recent years’ experience as a Service Desk Analyst and had a broad exposure to various hardware and software technologies, in particularly M365. This is a 3-month fixed term role requiring the successful candidate...
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Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich IPH Limited VollzeitIPH Limited currently have a full time, permanent opportunity for a Service Desk Analyst, to join our Australia New Zealand Information Technology team of experts. The Service Desk Analyst acts as the first point of contact for all application and hardware IT incidents, request and enquiries for internal staff. The scope of work includes answering help desk...
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APS6 Senior Analyst, IT Service Desk
vor 1 Woche
City of Brisbane, Österreich AUSTRAC VollzeitJoin to apply for the APS6 Senior Analyst, IT Service Desk role at AUSTRAC Join to apply for the APS6 Senior Analyst, IT Service Desk role at AUSTRAC Get AI-powered advice on this job and more exclusive features. This range is provided by AUSTRAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay...
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Geospatial IT Service Desk Analyst
Vor 3 Tagen
City of Brisbane, Österreich Esri Australia VollzeitA leading GIS solutions firm is looking for a Service Desk Analyst to support their Information Technology Services team. The role involves managing client service requests and troubleshooting IT issues while ensuring effective communication with users. Candidates should possess a tertiary qualification in IT or Computer Science, with excellent customer...
