Service Desk Analyst
vor 4 Wochen
Position Title: Service Desk Analyst Effective Date: TBC Division / Department: Corporate / Information Technology Reports To: Service Desk Team Lead Direct Reports: Nil Location: Corporate Office Contract: 6-month initial contract with the view to become permanent Work Arrangement: 5 days in the office Purpose of the Role To enable improved business outcomes through delivery of IS operations that meet or exceed business expectations. Key Responsibilities Proactively drive safety, environment, and quality policies, practices, and procedures in compliance with legislative requirements to provide a safe workplace at all times. Provide the first point of contact to staff members and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details. Respond to and resolve incidents/service requests within agreed Service Levels. As per ITIL definitions, identify, log, and manage problems in consultation with the Service Desk Team Leader/IT Manager. Provide first-level (triage and troubleshoot) technical support to the business, including installation, configuration, and deployment of hardware, software, desktops, laptops, tablets, mobile/smartphones, printers, copiers, and other solutions in use. Basic knowledge and experience in troubleshooting network, applications, hardware, video conferencing, and Microsoft Operating Systems. Collaborate with team members to deliver a quick resolution to incidents and enquiries. Maintain the IS Asset Register to manage provision, recovery, or retirement of IS assets. This includes receiving, deployment, retrieval, and eventual disposal of all IS-related equipment. Provide basic training for staff on the use of hardware, software, and remote access tools. Create and maintain Service Desk documentation for both IS and end-user use. Provide proactive and preventative support and maintenance to prevent issues. Perform other duties as required. Drive improved customer satisfaction. Skill and Experience Profile Tertiary education in an IT-related field (Desirable) or equivalent experience. Basic knowledge in hardware, video conferencing, and software, including Microsoft products, knowledge of networking equipment and protocols. Ability to communicate effectively around technical matters to a non-technical audience. Building effective relationships at all levels of the business and providing helpful, professional, and timely service to clients. High level of problem-solving abilities with the ability to participate professionally and cohesively within a small, solution-focused team environment. Experience using and troubleshooting Microsoft products including, but not limited to, 365 Admin Centre, Azure Active Directory, Teams, SCCM, and Intune (desirable). Relevant industry experience in a related field (highly desirable). Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles. #J-18808-Ljbffr
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Service Desk Analyst
vor 4 Wochen
Newcastle City Council, Österreich Randstad VollzeitKickstart Your Tech Career as a Service Desk Analyst! | Newcastle Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst! This is your chance to be the crucial first point of contact, resolving technical issues and connecting...
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Service Desk Analyst
vor 3 Wochen
City of Brisbane, Österreich Elysium Digital VollzeitWe are seeking a Service Desk Analyst to join our team for an initial 8 week contract to provide 1st & 2nd level support until the Christmas break. Expected Duties Provide 1st and 2nd level support face to face and remotely to our customers users Provision and build laptops, PC's and devices Support BYOD users across Microsoft OS, Android and iOS Support...
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Service Desk Analyst
vor 2 Wochen
City of Brisbane, Österreich Brennan VollzeitJoin to apply for the Service Desk Analyst role at Brennan The role We are looking for an experienced Service Desk Analyst to join our friendly and high‑performing team in our Brisbane office. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by...
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Service Desk Analyst
vor 24 Stunden
Council of the City of Sydney, Österreich Careers at Council VollzeitJoin to apply for the Service Desk Analyst role at Careers at Council . Full-time, Permanent. 35-hour working week with hybrid flexibility. Health program including flu vaccinations, skin checks and wellbeing leave. Ample free parking. Modern building with latest technology. Professional career development support. SALARY: $91,272-$104,567 p.a. + Super. Work...
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IT Service Desk
vor 2 Wochen
Council of the City of Sydney, Österreich Uniting VollzeitIT Service Desk Analyst – Parramatta CBD Fixed-Term Contract – 6 months Uniting is seeking a Service Desk Analyst to join our expanding IT Service Desk team in Parramatta CBD. This 6‑month fixed‑term position, with the possibility of extension, will provide first‑line IT support to all Uniting staff, ensuring efficient and reliable technology...
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Service Desk Analyst
vor 2 Wochen
City of Melbourne, Österreich THOMAX VollzeitService Desk Analyst – Application Support Thomax is a rapidly growing developer of SaaS cloud‑based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Our Sydney office is located in Pymble. We are actively seeking an experienced Service Desk Analyst – Application...
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Geospatial IT Service Desk Analyst
Vor 3 Tagen
City of Brisbane, Österreich Esri Australia VollzeitA leading GIS solutions firm is looking for a Service Desk Analyst to support their Information Technology Services team. The role involves managing client service requests and troubleshooting IT issues while ensuring effective communication with users. Candidates should possess a tertiary qualification in IT or Computer Science, with excellent customer...
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Service Desk Analyst
vor 3 Wochen
City of Melbourne, Österreich Australian Wool Testing Authority VollzeitAustralian Wool Testing Authority – Kensington VIC We are seeking someone to hit the ground running who is immediately available, has several recent years’ experience as a Service Desk Analyst and had a broad exposure to various hardware and software technologies, in particularly M365. This is a 3-month fixed term role requiring the successful candidate...
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Service Desk Analyst
vor 4 Wochen
Council of the City of Sydney, Österreich IPH Limited VollzeitIPH Limited currently have a full time, permanent opportunity for a Service Desk Analyst, to join our Australia New Zealand Information Technology team of experts. The Service Desk Analyst acts as the first point of contact for all application and hardware IT incidents, request and enquiries for internal staff. The scope of work includes answering help desk...
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APS6 Senior Analyst, IT Service Desk
vor 1 Woche
City of Brisbane, Österreich AUSTRAC VollzeitJoin to apply for the APS6 Senior Analyst, IT Service Desk role at AUSTRAC Join to apply for the APS6 Senior Analyst, IT Service Desk role at AUSTRAC Get AI-powered advice on this job and more exclusive features. This range is provided by AUSTRAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay...
