Desktop Support Lead

vor 3 Wochen

Council of the City of Sydney, Österreich Aurec Group Vollzeit

Working within a Global Insurance Company Overview Are you ready to take your career to the next level in the insurance industry? We are seeking a dedicated, and experienced Desktop Support Lead to join our global insurance company supporting and delivering service across both BAU and Project work in the APAC region. Your Role Your role as the Desktop Support Lead is responsible for undertaking analysis of business problems and opportunities presented to IT, supporting and delegating the Desktop Support and wider IT team to provide technical solutions, escalating enquiries, owning and improving existing processes and supporting the needs of all APAC customers. Your Responsibilities You will act as an escalation point for tickets triaging via ServiceNow and level 1 helpdesk, to determine resolution or escalation path to other team members You will assist the Desktop Support Manager in driving service improvement initiatives and service request SLA's You will gain an understanding of business practices by liaising with users, gathering business requirements for team initiatives with a view to automating processes, delivery of data, and reporting You will have the ability to lead, and delegate to others You will be involved in various projects and initiatives You will provide insight and input into planning, delivery, and transition of all key I.T. initiatives to Business as Usual (BAU) activities Your Desired Skills and Experience IT Insurance background and/or financial services background Experience in large organisations Experience with large user base Strong knowledge of the ITIL Service Management Lifecycle Knowledge and experience of Microsoft Products including Windows, Office, Team Foundation Server, and SharePoint Be part of a supportive and dynamic environment where your contributions make a difference. Ready to embark on this exciting journey? Apply now or you can contact Jade Sherwood at jade.sherwood(@)aurec.com or on 1*** #J-18808-Ljbffr

  • Desktop Support Lead

    vor 3 Wochen

    Council of the City of Sydney, Österreich Aurec Human Capital Group Vollzeit

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