Snr Desktop Support Analyst

Our client is a global investment firm seeking a Snr Desktop Support Analyst to be based in their Sydney office . This is a well‑paid position requiring the applicant to be working in‑office 5‑days per week in support of the Sydney team. Ideally you will have a minimum of 4 years financial services IT Desktop experience in Australia. This position is within the Technology Services – Global Desktop Support business unit to undertake numerous IT support tasks, both hardware and software alike, to act as the businesses primary Desktop Support officer for the Sydney and Melbourne offices, as well as other remote offices when needed. The Successful candidate will also be the primary point of contact for clients regarding any technical issues, production problems, and inquiries. The successful candidate will be responsible for designing, implementing, documenting, and monitoring desktop solutions to create a seamless experience for any business user. They will be welcomed into an Agile, Flexible working environment with the requirement of working occasional off‑hour and weekend support to provide emergency business continuity or other critical support as needed. Key responsibilities: Setup, configure, install and troubleshoot desktop hardware and software ensuring full compliance with corporate guidelines and standards. Provides support including training, mentoring, acting as subject matter expert for certain software groups, answers questions, along with representing the group in large multi‑divisional projects. Develops and tracks performance measures and analyses results to determine best system configuration. Manages significant break/fix situations and installations of software upgrades as projects on the software that they are assigned. Identifies the issue, creates project plan and timelines, performs tasks and measures results according to plan. Local contact for Global IT teams to remove, install or replace server or other hardware as instructed. You will be the on‑the‑ground support for troubleshooting, when needed. You will be 1 of 2 onsite IT Desktop Support resources for Australia. You will have to demonstrate ownership for IT systems in the Sydney and Melbourne offices by being responsible and accountable to business partners and the APAC Desktop Manager. We are looking for a person who takes initiative (scheduling, tracking, ownership) with great coordination skills to work with the APAC Desktop manager and team members to resolve IT issues encountered in the workplace. Desired Qualifications: Minimum of 4 years’ experience with Desktop Support Self-starter capable of excelling in multicultural environment, based in APAC region Strong English written and verbal communications skills, with the ability to translate technical information into easy‑to‑understand guides for sharing MS Office 365 troubleshooting skills (Advanced level) Interpersonal skills, with the ability to work with all levels of management Competent working with SCCM and packaged software installs Competent working with ServiceNow Good understanding of the Anti‑Virus infrastructure and security procedures Demonstrate a good understanding of the Windows and Mac Operating Systems and the infrastructure that supports them including Active Directory – Policies, Groups, and Users This is an excellent well‑paid Snr Desktop Support Analyst position in Sydney with a well‑regarded global asset manager. Note: you must be based in Sydney and have full Australian work‑rights to be considered for this position and only the shortlisted candidates with skills required will be contacted. #J-18808-Ljbffr