IT Desktop Support Analyst
Vor 4 Tagen
IT Desktop Support Analyst page is loaded## IT Desktop Support Analystlocations: Silverwater, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R **Gaming:**Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.**Position Summary**We are currently seeking an IT Desktop Support Analyst, with at least 3+ years’ experience, to join our Light & Wonder Information Technology team based in our Silverwater Office. The position is a full-time permanent position in a hybrid working environment. The person in this position provides first and second level support for software applications and hardware. The incumbent efficiently and effectively handles internal help desk inquires and performs documentation as necessary. The role also entails deployment of desktops, laptops and mobile devices through the business.**Duties and Responsibilities:*** Support and troubleshoot IT problems hardware, software, and business application issues* Escalate problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction* Review and update knowledge base articles on a regular basis* Provide first line technical support for business applications* Provide support for hardware issues, including vendor and IT procurement management* Assist with mobile device and endpoint deployment using MDM tools (e.g., Intune or similar)* Deliver user training on core technologies (e.g. Microsoft 365, device onboarding)* Maintain a thorough understanding of the product methodology and functionality of systems* Proactively identify areas for improvement in personal knowledge and raise your hand for additional training where needed to ensure excellence in the role**Knowledge, Skills and Abilities:*** Excellent troubleshooting skills* Ability to make fast and correct decisions in a fast-paced environment* Communication and documentation skills* Passion for technology* Understanding of Microsoft desktop applications including Windows 10/11/MacOS and MS Office Suite* Familiarity with mobile operating systems and cloud-based device management* Commitment to continuous learning and professional development**Experience, Education and Qualification:**• Existing experience in a help desk / IT support role• Qualification with formal IT certifications preferred* Willingness to participate in upskilling initiatives and cross-training opportunities**Workplace Health & Safety:**• Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace• Ensure compliance with safe work practices• Ensure not to put self and others at risk• Use and maintain equipment properly and ensure that the work area is free of hazards• Report all incidents, injuries and near misses• Report any hazard or accident to the supervisor or manager as soon as it becomes apparent• Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties**Qualifications**#J-18808-Ljbffr
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IT Desktop Support Analyst
Vor 2 Tagen
City of Lake Macquarie, Österreich Light & Wonder VollzeitIT Desktop Support Analyst – Light & Wonder We are currently seeking an IT Desktop Support Analyst with at least 3+ years’ experience to join our Light & Wonder Information Technology team based in our Silverwater Office. The position is a full-time permanent role in a hybrid working environment. Gaming – Welcome to the world of land-based gaming. At...
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Hybrid IT Desktop Support Analyst
Vor 2 Tagen
City of Lake Macquarie, Österreich Light & Wonder VollzeitA prominent gaming technology firm is seeking an IT Desktop Support Analyst for a full-time role based in Silverwater, Australia. The ideal candidate should have at least 3 years of IT support experience and excel in troubleshooting problems related to hardware, software, and business applications. In this hybrid working environment, you will provide...
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Hybrid IT Desktop Support Analyst
Vor 4 Tagen
City of Lake Macquarie, Österreich Light & Wonder, Inc. VollzeitA global gaming technology company is seeking an IT Desktop Support Analyst with over 3 years of experience to join its team in Lake Macquarie. The role, based in Silverwater, offers a hybrid working environment and focuses on providing support for hardware and software issues. Candidates should be passionate about technology, have excellent troubleshooting...
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IT Support Analyst: Desktop
vor 3 Wochen
City of Moreton Bay, Österreich Sime Darby Motors Group VollzeitA leading equipment dealership in Brisbane seeks an IT Support Analyst to provide desktop support services and application assistance for users. The ideal candidate has a strong background in IT support, excellent communication skills, and knowledge of MS Windows 10 and Office 365. The role includes managing the Service Desk ticketing system and...
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IT Desktop Support
Vor 2 Tagen
Council of the City of Sydney, Österreich Stantec VollzeitA community-focused design firm in Sydney is looking for a Desktop Support Analyst to provide operational support for IT systems and applications. The ideal candidate will have experience in IT environments and possess strong customer service skills. Responsibilities include resolving support requests, conducting maintenance, and collaborating with teams....
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Desktop Support Analyst
Vor 2 Tagen
City Of Cockburn, Österreich Emanate Technology VollzeitIT Desktop Support Analyst Location: Henderson, WA (On-site) Salary: $85,000 – $89,000 + Superannuation Employment Type: Permanent, Full-time About the Role We are seeking an experienced IT Desktop Support Analyst to join a high-performing ICT Operations team. This role provides critical end‑user support across all levels of the organisation, ensuring...
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Desktop Support Analyst
vor 3 Wochen
City of Melbourne, Österreich Talent International Vollzeit6-12 month ongoing contract with the view to extend Conveniently located in CBD (5 days' in the office) Join a high performing team within the utility domain We currently have an exciting opportunity for an experienced Desktop Support Analyst to join this leading utility company. The successful candidate will be responsible for the ongoing systems...
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Senior Desktop Support Analyst
vor 3 Wochen
City of Melbourne, Österreich at VollzeitSenior Desktop Support Analyst – Fast-Growing Organisation One of our clients is expanding rapidly and is seeking a proactive Senior Desktop Support Analyst to support their growing team. This business values collaboration, authenticity, and continuous improvement, and needs someone who can keep their people productive and their technology running...
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Snr Desktop Support Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich Anton Murray Consulting VollzeitOur client is a global investment firm seeking a Snr Desktop Support Analyst to be based in their Sydney office . This is a well‑paid position requiring the applicant to be working in‑office 5‑days per week in support of the Sydney team. Ideally you will have a minimum of 4 years financial services IT Desktop experience in Australia. This position is...
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Hospital IT Desktop Support Pro – Remote
vor 1 Woche
Council of the City of Sydney, Österreich FinXL VollzeitA leading digital transformation firm in Australia is seeking a Desktop Support- Helpdesk Analyst for a 6-month contract. The successful candidate will provide desktop support both on-site and remotely, with a strong emphasis on experience in a hospital IT environment. Key responsibilities include managing service desk tickets and troubleshooting...
