Injury Management Support Officer

Public Transport Authority of Western Australia – East Perth WA 11h ago , from Western Australia Government Join our People & Organisational Development Division at the Public Transport Authority for an exciting and permanent opportunity that you won't want to miss The primary responsibility of this role is to assist in the coordination of the Public Transport Authority’s (PTA) workers compensation and injury management processes in line with statutory requirements for employees of the PTA. This includes managing injury claims from initial reporting through to resolution, ensuring that all necessary documentation is completed accurately and promptly. The role involves liaising with medical professionals, insurance companies, and other key stakeholders to facilitate timely and effective return to work for injured employees. Additionally, the position requires monitoring the progress of employees’ rehabilitation, implementing return-to-work programs, and providing support to both employees and supervisors throughout the recovery process. Our goal is to minimise the impact of work-related injury/illness and enable employees to have a timely, safe, and durable return to work. About You To excel in this role, you should possess: In-depth understanding of Western Australian legislative requirements, as well as administrative procedures and practices related to workers' compensation and rehabilitation. Strong interpersonal, written, and verbal communication skills, with the ability to liaise effectively and provide appropriate advice to clients and users. Proven capability to work independently and as part of a team. Excellent research, conceptual, analytical, and problem-solving abilities. Effective organisational and time management skills, with the ability to work methodically, maintain a high degree of attention to detail and accuracy, and meet deadlines. Advanced keyboard and computer skills, with proficient use of relevant software packages, including Objective and Solv. This is your chance to become part of a great team committed to achieving excellence. About Us The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way. You can expect. Opportunities to grow through personal development and career pathways. Health and Wellbeing programs including access to a free 24/7 onsite Gym. Subsidised Corporate Apparel and Spectacles Opportunity to join our Social Club offering savings and benefits all year round. This is a permanent full-time position available for an immediate start, however applications from those seeking a Part-time position will also be considered. Initially this selection process will be used to fill the above vacancy, however it may also be used to appoint to similar positions that arise within the next 12 months. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Lauren Bowden, Principal Injury Management Consultant on *** for specific information about the role. Please note interviews for this role will be held early January 2026. For more information about the PTA, please visit How to Apply Applicants are requested to provide the following: A comprehensive CV with two work related referees. A cover letter outlining your experience and interest in the role in no more than two pages. Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement. 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