Account Manager

Tru Transport and Logistics – Mulgrave VIC At Tru, we specialise in creating tailored, innovative freight solutions that connect businesses and consumers across Australia. Our passion equals performance and our long‑term partnerships are built on transparency, reliability and out‑of‑the‑box thinking. Backed by cutting‑edge technology, deep industry expertise and next‑level service, we’re redefining what freight can look like. As we continue to grow, we’re searching for an experienced, relationship‑driven Key Account Manager to take ownership of our Platinum and Tier 1 clients, protecting, strengthening and elevating the partnerships that matter most. About Tru At Tru, we specialise in creating tailored, innovative freight solutions that connect businesses and consumers across Australia. Our passion equals performance and our long‑term partnerships are built on transparency, reliability and out‑of‑the‑box thinking. Backed by cutting‑edge technology, deep industry expertise and next‑level service, we’re redefining what freight can look like. Is this you? You’re the person clients trust, the one who can walk into a room, understand their world, and deliver solutions that genuinely make a difference. You thrive on building long‑term relationships, solving problems before they arise and driving commercial outcomes with confidence and care. If you’re motivated, proactive and hungry to deliver exceptional service, this is your next step. What you’ll be doing As a Key Account Manager at Tru, you will: Champion Client Relationships Build strong, multi-level relationships with Platinum & Tier 1 clients Act as the primary point of contact for all service and solution needs Maintain proactive, daily contact with key stakeholders, delivering clarity, confidence and exceptional service Lead customer meetings, on‑site visits and ongoing engagement Manage client onboarding and ensure a seamless service experience Drive Service Delivery Excellence Collaborate with internal teams across Customer Service, Sales, Accounts and Operations Ensure client expectations are met and exceeded across every touchpoint Manage systems setup, compatibility and documentation Provide timely communication, meeting notes and follow‑up actions Deliver root cause analysis and continuous improvement initiatives Lead Contract & Renewal Management Manage contract renewals and negotiate terms that support commercial success Work with senior leaders on tender submissions and strategic proposals Develop pricing proposals and safeguard margin across key accounts Protect & Grow Accounts Analyse data to identify risks, opportunities and service improvements Monitor performance (DIFOT, financials, trading patterns) and present insights Identify upsell and solution expansion opportunities within existing accounts Ensure 100% retention of Platinum & Tier 1 clients What you bring 3–5+ years’ experience in Account Management, Key Accounts or Client Relations (freight/logistics experience highly regarded) Proven success in managing large, multi-level client relationships Strong understanding of domestic transport, warehousing or logistics Confidence working with CRM systems and logistics platforms (MachShip and Hubspot experience highly regarded) Strong data analysis skills, including report development and performance reviews A self‑starter with resilience, initiative and a genuine client‑first mindset Exceptional communication, negotiation and relationship skills Ability to take ownership, think commercially and follow through Qualifications in Business, Supply Chain, Logistics or Account Management are desirable. Why you’ll love working at Tru Competitive salary + performance‑based incentives Brand‑new office facilities in Mulgrave Autonomy and ownership build relationships your way Vibrant, collaborative team culture Leaders who back your growth and empower you Work‑life balance with birthday and wellbeing leave A business built on innovation, respect, integrity, collaboration and knowledge #J-18808-Ljbffr