Manager - Citrix NetScaler Ops Engineer

Job Description As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid‑market firms, rely on SS&C for expertise, scale, and technology. Title: R31419 Manager - Citrix NetScaler Ops Engineer Locations : Australia II Remote While this is a remote position, there may be occasional requirements to escort vendors onsite for support purposes. Travel and accommodation will be provided as needed. Why You Will Love It Here Flexibility : Hybrid Work Model Your Future : Income Protection Insurance & Salary Continuance Work/Life Balance : Generous Bereavement & Compassionate leave Your Wellbeing : Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity Training : Hands‑On, Team‑Customized, including SS&C University Extra Perks : Discounts on fitness clubs, travel and more What You Will Get To Do SS&C Technologies is seeking a highly skilled and experienced Citrix Ops Engineer to join our team. The ideal candidate will be responsible for the support and maintenance of our Citrix infrastructure. This role demands deep technical expertise, strong problem‑solving skills, and the ability to work in a fast‑paced environment. Manage a variety of Citrix Virtual Apps & Desktop environments, including Citrix DaaS, to ensure high availability and performance. Support, configure, and maintain Citrix Gateway services and NetScalers. Provide advanced troubleshooting and support for Citrix infrastructure issues and implement solutions to prevent recurrence. Collaborate with IT support teams to resolve technical problems and improve system reliability. Ensure compliance with relevant regulations and security best practices. Identify opportunities for process improvements to enhance the Citrix environment. Create and maintain detailed documentation for Citrix environments. What You Will Bring Education & Experience: Bachelor's degree in Information Technology or equivalent professional experience. Minimum of 8+ years of experience in designing, implementing, and maintaining Citrix environments. Technical Proficiency: Proficiency in Citrix Virtual Apps & Desktop environments, including Citrix DaaS. Strong understanding of Citrix NetScalers & Citrix Cloud Gateway Service. Solid knowledge of Windows Server operating systems and Active Directory. Experience with virtualization technologies such as VMware or Hyper‑V. Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.). Soft Skills & Work Approach: Excellent problem‑solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail‑oriented with strong organizational skills. Ability to manage multiple tasks simultaneously. Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. #J-18808-Ljbffr