Helpdesk and Support Officer

Information Systems - Examinations, Certification and Testing (ECT) is looking to establish a pool of Helpdesk and Support Officers for permanent, fixed‑term, full‑time and part‑time vacancies that may arise during 2026 and 2027. The appointments may be offered at any time for vacancies that commence during this period. The School Curriculum and Standards Division provides administrative and secretariat services and implements the decisions of the School Curriculum and Standards Authority (the Authority). Role Provide Tier 1 IT support services through the help desk function, ensuring timely resolution of incidents and service requests related to computing and telecommunication systems. Manage user access across network, email, and telephony services, perform onboarding and offboarding activities, and maintain accurate configuration records in line with asset and configuration management procedures. Install and configure hardware and software upgrades, monitor security controls, and contribute to continual improvement of IT processes and standards. Maintain the equipment register, support backup and recovery operations for business continuity, and document IT procedures. Collaborate with external providers for problem resolution for IT systems as required. Professional Benefits 12% employer‑contributed superannuation. Flexible working arrangements including working from home or remote, flexible working hours, and part‑time arrangements. Generous leave entitlements including annual, personal, long service and parental leave. Professional development opportunities and study leave/assistance. Access to salary packaging (in accordance with relevant industrial instruments). Equity and Diversity We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Eligibility Be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment. Consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start. Obtain or hold a current Working with Children Check. Application Instructions Select "Apply for Job". Complete the online application form, including details of two (2) work‑related referees, preferably one being your current line manager. Attach your documents: A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position. A two (2)-page statement addressing the selection criteria as outlined in the attached JDF: Demonstrated experience in the control and support of personal computers, systems software and related hardware in a network environment. Demonstrated sound oral and written communication skills and highly developed interpersonal skills. Demonstrated well‑developed organisational skills. High level of problem‑solving ability in the context of a computing environment. Demonstrated experience in the administration of databases in a helpdesk environment. Ensure your application is received before the closing date and time. Applications close: 4.30pm (AWST) on Monday, 1 December 2025. Late applications will not be accepted. For technical support submitting your application, you can call the Department of Education’s Recruitment team on for assistance. We are committed to building the leadership capability of our people (Building Leadership Impact). #J-18808-Ljbffr