Customer Success Manager
vor 13 Stunden
Are you passionate about technology and innovation? Do you thrive in ensuring customers achieve their utmost success? CommBox, a leader in interactive and commercial touchscreens, is on the hunt for a dynamic Customer Success Manager to join our Sydney-based team. This is your chance to be part of a company that’s shaping the future of interactive solutions in Australia and beyond. CommBox is a cool innovative tech company located on Sydney’s Northern Beaches. We create awesome interactive products (hardware and software) for all types of organisations including education, government and business. Our vision is that in every space people meet to learn & work together, CommBox will be the collaboration suite they use to connect, share, present, ideate, collaborate & communicate. CommBox is used in schools and businesses across Australia, New Zealand, and Southeast Asia. CommBox is the interactive screen of choice for Defence and Department of Education in most Australian states. About the Role As our Customer Success Manager, you’ll be the driving force behind our commitment to customer success. You’ll work closely with our clients to understand their needs, guide them through their CommBox journey, and ensure they’re making the most of our state‑of‑the‑art products. Your strategic approach and dedication to customer satisfaction will not only foster long‑lasting relationships but also drive our continuous growth and success. Responsibilities Develop and implement customer success strategies that align with the company’s goals and objectives Build and maintain strong relationships with key customers, ensuring that their needs are being met and that they are satisfied with our products and services Work closely with other departments, including sales, marketing, and product development, to ensure that customer feedback is incorporated into our products and services Develop End User Training Programs that are revenue generating and increase adoption and time to value. Take ownership for the CommBox Customer Care Program that is revenue generating and deliver exception customer service in collaboration with our Customer Support Team. Develop and implement customer retention programs to ensure that our customers remain loyal and continue to use our products and services Monitor customer satisfaction metrics and use this data to identify areas for improvement and implement changes as needed What You Bring to the Team Bachelor’s degree in business, marketing, or a related field Proven experience in a senior customer success role, preferably in the technology sector. Exceptional communication and interpersonal skills, with the ability to build strong relationships. A strategic thinker with a problem‑solving mindset, able to navigate complex customer challenges. Leadership qualities that inspire and motivate teams to achieve their best. A commitment to ongoing learning and staying abreast of industry trends. What CommBox Offers You A vibrant and innovative work environment where your work truly makes a difference. A competitive salary package that reflects your experience and expertise. Opportunities for personal and professional growth in the rapidly evolving tech industry. A supportive team culture that values your input and encourages innovation. CommBox offers lots of perks including heaps of team events, a training budget, merch, travel, barista‑made coffee and beer on tap. Extensive training will be provided. If this sounds like you, then we’d love to hear from you #J-18808-Ljbffr
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