Admin - Service scheduling
vor 4 Wochen
On-site Posted 1 day ago About the role Swimart Aspley is seeking an experienced Administrative Assistant to join our team. As an Admin - Service Scheduling, you will be responsible for managing the scheduling and coordination of customer service appointments and bookings. This full‑time role is based in our Aspley, Queensland office and is a crucial function within our operations. Australian work rights are required for this position. What you'll be doing Manage and maintain the company's service scheduling system to ensure efficient and timely booking of appointments. Liaise with customers to understand their service requirements and schedule visits accordingly. Coordinate with our team of technicians to allocate jobs and manage their schedules. Provide administrative support to the broader business operations as needed. Maintain detailed records and reporting on service activities. Deliver exceptional customer service and respond to customer inquiries promptly. Debt collecting and follow up of outstanding invoices. What we're for Previous experience as an Administrative Assistant, Customer Service Representative or similar role. A minimum of 3+ years experience in administrative or customer service roles is required. Strong organisational and time management skills with the ability to multitask effectively. Excellent communication and interpersonal skills to liaise with customers and colleagues. Proficient in using scheduling and booking software, as well as standard office applications. Proficiency in industry‑specific scheduling software is required. A collaborative team player with a proactive and solution‑oriented approach. Knowledge of the swimming pool and spa industry would be advantageous but not essential. What we offer At Swimart Aspley, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of this role include: Opportunities for career development and ongoing training. Flexible work arrangements to support work‑life balance. Access to employee discounts on our range of products and services. A collaborative and friendly team culture. About us Swimart Aspley is a leading provider of swimming pool and spa solutions, serving customers throughout Queensland. We take pride in our commitment to exceptional customer service and the ongoing maintenance and care of our clients' pools and spas. Join our team and be a part of our continued growth and success. Apply now for this exciting opportunity About Swimart Hope Island, QLD, Australia Welcome to Swimart, Proudly Australian owned and Australia’s largest swimming pool and spa specialist group. With over 30 years’ experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa. We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas. #J-18808-Ljbffr
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