In Service Support Manager

In Service Support Manager - Diving and Hyperbaric JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services. Operating worldwide, the company is the world’s leading provider of submarine rescue capability and an established provider of submarine escape training. The company is at the forefront of Hyperbaric Rescue, along with being the leading supplier of commercial and defence diving equipment and saturation diving systems to the commercial industry. We pride ourselves on the quality of the products and solutions we supply and our close work with our customers to ensure that our products remain safe and reliable in the most challenging subsea environments. The key to building and maintaining our world class reputation is the recruitment and retention of the very best people. JFD is part of the broader James Fisher Group which provides a wider range of maritime engineering and logistic products and services to industries including oil and gas; renewables; and transportation. About the role This is a rare opportunity to build your career in a world-class team and support the defence systems that keep Australia safe.Reporting to the Manager – Diving and Hyperbaric Products, the ISS Contract Manager will lead the operational delivery of services under the Category Integrator Support Contract for the Australian Defence Force. Your focus will be on ensuring service readiness, resource coordination, and operational efficiency to meet Defence requirements. This role has 5 direct reports, requiring strong leadership and team development skills. Primary duties include: Lead operational delivery of ISS Category Integrator contracts, ensuring compliance with Defence requirements and performance standards. Monitor and manage contract performance, proactively identifying risks and implementing mitigation strategies. Build strong relationships with Defence stakeholders to align services with operational priorities. Knowledge, Skills & Experience Demonstrated experience in contract management, ideally in service delivery or Defence. Strong leadership, negotiation, and stakeholder management skills. Proven ability to manage commercial risk and deliver strategic outcomes. Eligibility for Australian Security Clearance and Defence Foreign Work Authorisation. Experience with Defence contracts (desirable) Lean training (preferred but not essential) Why work for JFD? Join a team of people who are passionate about their job. Opportunity to expand the role and obtain new skills and experience. Contribute to a growing and successful business with an exciting order book. Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed. Flexible working arrangements, including a condensed working week to support a half day every Friday. Generous paid community service leave to support your local community or serve as a defence reservist. Weekly fruit baskets to keep hunger at bay on busy days. Free on-site parking. Novated car leasing options available. Paid Parental Leave Scheme How to apply Applicants must have existing Australian work rights and ability gain security access to Australian defence establishments. To check your eligibility please visit the Australian Government Security Vetting Agency website. Any offer of employment will be subject to a preemployment health screen which includes a drug and alcohol screening. Apply through the Seek website with your current resume and a brief cover letter outlining your experience and why you think you’re a good fit for JFD. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr