Senior Manager ERP

Senior Manager ERP - Billing Centre of Excellence We are a leading business management solution that helps businesses in Australia and New Zealand start, survive, and succeed. At MYOB, we believe what’s good for one business is good for all. When businesses run smoothly, everyone—from owners to customers—feels the impact. Joining MYOB means using your skills to help businesses thrive and shaping the future of work. In the role of Senior Manager, Billing Centre of Excellence, you will guide the ERP/Billing Platform’s vision and functional excellence. Your efforts will ensure it provides measurable value for our mid‑market business, raising adoption, enhancing operational efficiency, and strengthening customer experience outcomes across all teams involved. What You Will Be Doing Set and own the domain roadmap, priorities, and governance frameworks to guide the platform’s strategic evolution. Own system reliability, compliance, data integrity, and security, ensuring the platform remains robust, trusted, and enterprise‑ready. Champion innovation, finding opportunities to streamline processes, unlock efficiencies, and elevate business performance. Collaborate closely with CRM, Technology, and integration teams to deliver seamless, end‑to‑end experiences for internal users, customers, and partners. Design and implement feature adoption strategies that enable smooth transitions, minimise disruption, and drive confident uptake across all stakeholders. Maximise platform value by optimising features, workflows, and configurations to deliver sustained operational efficiency. Provide leadership across platform health and operations, including upgrades, version control, incident management, and continuous improvement. Build and maintain strong external partnerships to stay ahead of industry standards and emerging trends, embedding relevant innovations into the platform roadmap. Foster a high‑performance, capability‑led team culture through effective recruitment, development, coaching, and retention of top talent. What You Will Bring Proven leadership experience in B2B technology and SaaS environments, guiding teams within product, platform, or functional ownership roles to deliver meaningful business outcomes. Hands‑on expertise designing, building, and deploying solutions across SaaS ERP/billing platforms (Acumatica or similar), CRM/CPQ, and complex integration ecosystems. Track record in building and leading high‑performing teams, encouraging, empowering, and developing talent to consistently achieve bold goals. Proven capability in driving continuous improvement, operational excellence, and measurable business impact. Outstanding communication and influence skills, capable of forging strong, lasting cross‑functional relationships. End‑to‑end delivery mastery, including requirements definition, decision papers, solution development, testing, cutover, controls, documentation, release management, and knowledge transfer. Our Culture & Benefits At MYOB our values are at the heart of everything we do. We offer a flexible, hybrid workplace that brings balance to how you work, with centrally located offices and in‑person social events. We provide support for home office set‑up, corporate discounts and vouchers, and partnership with Sonder for wellbeing. Our training and learning programs include LinkedIn Learning, conferences, and study assistance. We offer a range of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more. We encourage a sense of wellness, belonging, and planetary stewardship through community initiatives. We’re proud to be an equal‑opportunity employer and commit to responding to every applicant. We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr