It Support Officer

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our Careers & Industry (C&I) Division you'll be part of a team supporting Navitas' portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year. So working in our C&I Division means you'll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions. Our global footprint offers you the chance to connect with people from around the world. Job Description The IT Support Officer provides day-to-day technical support to staff and students at the 222 Bourke Street campus, primarily supporting ACAP, CSU, WLA, and divisional teams based on-site. The role also provides secondary support to other Melbourne locations, including NSF and SAE, as required. Working closely with the IT Support Team Lead, this position ensures reliable delivery of IT services, assists in maintaining campus technology infrastructure, and contributes to an excellent user experience across classrooms, offices, and meeting spaces. IT Support Services Provide technical support for staff, students, and visitors. Support classroom technology, meeting rooms, and shared IT facilities. Respond to service desk tickets, walk-ups, and phone/email enquiries. Escalate complex issues to the Team Lead or relevant technical teams. System and Hardware Maintenance Install and configure computers, peripherals, and classroom AV equipment. Maintain device inventory and ensure accurate asset tracking. Assist in setting up and testing new staff equipment. Customer Service and Communication Deliver responsive and professional IT support to all users. Communicate technical information clearly and effectively. Provide on-site presence during business hours to ensure availability and support continuity. Administration and Documentation Record all incidents and resolutions in the service desk system. Maintain local documentation, user guides, and setup procedures. Assist with small projects, moves, and technology upgrades as directed. Qualifications Essential Qualifications Diploma or Certificate-level qualification in IT (or equivalent experience). 1–2 years of experience in IT support or service desk environment. Knowledge of Microsoft 365, Windows and Active Directory. Familiarity with macOS and common AV/conferencing systems. Strong troubleshooting, time-management, and communication skills. Demonstrated customer service focus and ability to work independently or within a team. Desirable Qualifications Experience in education or multi-campus environments. Exposure to SCCM, JAMF, or Intune device management. Understanding of basic networking (Wi-Fi, VLANs, IP configuration). ITIL Foundations certification or equivalent understanding of service processes. Benefits We offer careers across our global operations. We recognise and reward. We understand the importance of showing appreciation. We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive. Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities. Access to LinkedIn Learning for your development. Two days a year volunteer leave for causes you are passionate about. Diversity, Equity and Inclusion At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. How to Apply Applicants are assessed upon receipt, so you are encouraged to apply now. Please submit your CV along with a relevant cover letter demonstrating how you meet the qualifications and why you are the best fit for this role. Only candidates who submit a CV and Cover Letter addressing the selection criteria and suitability for this role will be considered for this role. To view other opportunities, visit navitas.com / careers. All applicants must have full working rights in Australia to be considered. Successful candidates, depending on their role, may be required to provide a Working with Children Check and undergo a Police Check. #J-18808-Ljbffr