Fraud Assist Analyst
vor 3 Wochen
Job Summary Part time role available, Monday to Friday hours, 25 hours a week. Be part of an inclusive team making a real impact for our customers. This role requires you to work full time in the office for the first 12 weeks of training, then enjoy flexible hybrid working at our 3 Parramatta Square (NSW) or 700 Bourke St Docklands (VIC) locations. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Role Title Fraud Assist Analyst Contract 12 month fixed term contract. Key Responsibilities Make sure our customers feel safe and informed by giving them the right information about our process and products. Receive up to 40 inbound calls a day from customers who have been impacted by fraud and require support. Every customer circumstance is unique, requiring empathy and understanding and we want to make sure our customers feel supported and find solutions as soon as possible. Qualifications Proven customer service experience with the ability to manage complex inquiries and deescalate challenging situations. Empathetic and resilient communicator; able to support vulnerable customers with care and professionalism. Demonstrated ability to thrive in high volume environments and can confidently handle back to back calls (40+ per day) while maintaining the quality of service. The first six weeks will be your training period and you will be required to work full time hours 9am to 5.30pm, Monday to Friday and for you to work in the office for all shifts. Once you complete your training you will have part time hours of 25 hours per week working everyday Monday to Friday 9am to 2.30pm. Next Steps Complete your online assessment which will be sent to you as soon as you submit your application. If your application is successful, you will be required to attend an Assessment Centre in person on Thursday 6th November. Note: No leave can be approved over the Christmas/New Years Period. Inclusion A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That’s why we have built a culture of equity and respect—where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. Contact For details on the recruitment process, accessibility, or alternate methods to apply for this role, please visit . To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options. Additional Information Referral increase your chances of interviewing at NAB by 2x. Seniority Level Entry level Employment Type Part-time Job Function Finance and Sales Industry Banking #J-18808-Ljbffr
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Fraud Assist Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich NAB VollzeitJoin to apply for the Fraud Assist Analyst role at NAB . Overview This call centre role supports NAB customers affected by fraud, providing support and education. Responsibilities Handle up to 40 inbound calls per day from customers impacted by fraud. Treat each circumstance as unique, exercising empathy and understanding for vulnerable customers. Provide...
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Fraud Assist Analyst
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