Customer Support Administrator
Vor 7 Tagen
Job Description Work for a company recognised as an Employer of Choice Supportive team that values excellence, honesty, agility, respect teamwork. Opportunities for continuous learning and professional development Data#3 is seeking a detail‑oriented Customer Support Administrator who's passionate about delivering exceptional service and supporting seamless operations. In this pivotal role, you'll be the administrative backbone of our national maintenance services, providing efficient customer support, managing contracts and systems, and ensuring a smooth experience for our clients. Responsibilities Prepare clear, customer‑focused pricing and ensure all portal rates stay accurate and competitive. Create timely, precise quotations using the required systems and applications. Source and supply products through preferred vendors to secure strong commercial outcomes. Coordinate order ETAs, keep customers informed, and escalates fulfilment issues when needed. Support smooth purchasing and inventory flow by assisting with orders and working closely with Logistics. Manage customer and vendor returns, maintain tailored customer processes, and respond quickly to all enquiries. Deliver customised reporting and analysis that supports informed decision‑making. Qualifications Previous experience as an administrator, particularly within the dynamic realm of IT, is highly advantageous. Advanced computer proficiency, including MS Office expertise and internet proficiency. Exceptional communication skills for clear and accurate interaction. High accuracy and meticulous attention to detail. Demonstrated business acumen, integrity in customer, vendor, and peer interactions, and the ability to efficiently organise and prioritise tasks to meet deadlines. If you're enthusiastic about the IT industry, possess excellent organisational skills, and are committed to providing exceptional support, we encourage you to apply for this role. Who is Data#3? ASX200 company with approximately 1,400 employees across 12 locations in Australia and Fiji, reporting $3 billion in gross sales (FY25). Named HRD's Employer of Choice for 10 years and one of Australia's Best Workplaces in Technology. At Data#3, we value diversity, equity, and inclusion, and encourage your application. Reference checks, right‑to‑work verification, and role‑specific background / police checks may be required. REF : SACA Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role. #J-18808-Ljbffr
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