Customer Support Administrator

Get AI-powered advice on this job and more exclusive features. Help us scale Australia's leading safeguarding platform while supporting our growing customer base. Oho is experiencing rapid growth (100% year-on-year) and we need a detail-oriented, Customer Support Administrator equipped with data wrangling API and communication skills to help undertake critical verification processes, responding to customer support tickets, and technical administration tasks that keep our platform running smoothly for 140+ organisations across Australia's care sector. You will love this role if you like a variety of detailed tasks, enjoy autonomous work as well as finding it easy and enjoyable to context switch. The Role This is a 4‑day per week position with a diverse mix of verification processing, customer support, and technical administration tasks. What You'll Do Primary Responsibilities (60% of time) Link and support the maintenance of government register portal connections for our large enterprise customers (manual setup required) Configure and edit features, settings and notifications for Oho customer accounts using automation platforms Create data integration packages and manage system‑to‑system connections Perform regular monitoring, reviews and analysis on compliance status across the Oho dashboards and database. This task will assist customers to act on red flags. Secondary Responsibilities (30% of time) Be the human in the loop, reviewing and providing feedback on 1000+ documents monthly in optical character recognition (OCR) system training Manage, triage and respond to customer support desk tickets and elevate complex queries as needed Process professional register verifications with strict SLA turnarounds Tertiary Responsibilities (10% of time) Clean up customer dashboards and review dashboard health Conduct subscription updates and feature configuration based on pricing tiers and features Process reconciliations of cloud services invoicing Various ad‑hoc tasks including help documentation updates as well as experimentation and use of automation tools. Skills Required Data wrangling and management capabilities - ability to work with SQL and APIs and basic HTML. Customer service mindset - patient, detail‑oriented approach to support Communication skills – loves to engage with the Oho team & customers, great at translating complex concepts into understandable language Technical administration - comfortable with system configurations and basic markup languages, Highly Valued Experience with email automation platforms and notification systems Document processing or machine learning training experience Understanding of workforce credential verification processes Basic scripting knowledge for process automation About You You're a methodical problem‑solver who thrives on variety. You can switch between detailed verification work requiring high accuracy, customer support needing empathy and clarity, and technical tasks demanding logical thinking. You understand the importance of regulatory compliance and take pride in work that directly contributes to community safety standards. Why This Role Matters Every verification you process, every customer you support, and every system you optimise contributes to a platform that protects children and vulnerable adults across Australia. This isn't just admin work - it's the operational excellence that enables organisations to maintain the highest safeguarding standards. What We Offer 4 days work Hybrid working - mix of home and once a fortnight in our Melbourne office Variety - no two days are the same across verification, support, and technical tasks Growth opportunity - potential to transition to full time or other roles as we scale Mission‑driven environment - work that genuinely makes a differenceand supports our mission of protecting vulnerable Australians and organisations through technology Team – supporting and working with the Oho team to drive excellent customer outcomes Other Duties This role will also include other operational and administrative tasks as required to support Oho's growth and customer objectives. To Apply If this sounds like you, apply now. Tell us about a time you've had to balance accuracy with efficiency - we value people who understand when to be thorough and when to move quickly. Oho values diversity and encourages applications from people of all backgrounds who share our commitment to protecting vulnerable Australians through better safeguarding systems. #J-18808-Ljbffr