Senior Manager, Customer Personalisation
vor 4 Wochen
SENIOR MANAGER, CUSTOMER PERSONALISATION | CONSUMER DIVISION | SYDNEY, NSWAt Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.Let’s care for tomorrow, so we can create a better future together, for everyone.You'll be responsible for:
Reporting to Head Analytics and Personalisation, managing customer and partner personalisation for Allianz, delivering an omnichannel customer experience with the right offers to the right people at the right time.Leading data driven personalisation of all customer communication leveraging Allianz Australia data. You will strategically manage the Allianz relationship with 4m+ consumers to increase acquisition, engagement, retention, and recommendation.Leading prioritisation and activation of personalisation use cases through Digital, Outbound Customer Communications, Partner Channels, and the Customer Experience Centre, ensuring channel alignment to deliver a seamless customer experience.Leveraging data science assets including Next Best Action, Segmentation and Customer Lifetime Value.Acting as a business owner of technology projects related to personalisation) e.g., Decision Engine, communication system integrations) establishing requirements and steering them to successful delivery.Understand and Act upon personalisation results delivered through analytics, using results to inform and refine future activations in a test and learn cycle.Define strategic data, analytics, and modelling requirements to inform future prioritisation and targeting.About you:
The role requires an elevated level of CRM, data, and marketing technology expertise across all channels, with a thorough understanding of personalisation at scale and how to deliver personalised messaging based on consumer segmentation.Experience managing a program of personalised customer communication.Experience working with analytical tools, models, and tests to make data led decisions.Experience managing /leading technology delivery projects/ programs.Experience in a cross functional leadership roleDegree qualified in a business or STEM field (postgraduate qualifications preferred).Excellent verbal and written communication skills, capable of communicating with audience at all levels with clarity impact, and influence.What's on offer:
Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.About AllianzAt Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential
Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to
for a confidential conversation.Join us. Let’s care for tomorrow.
#LI-Hybrid #LI-OnsiteAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Join us. Let's care for tomorrow.Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
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