Future Student Contact Officer

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We now have an exciting opportunity for a dynamic and experienced Future Student Contact Officer to join our Domestic team. Part time opportunity | 21.75 hours a week Based at the Townsville Bebegu Yumba campus, Douglas HEWL 4: $ 70,755- $75,162 (pro rata) per year plus up to 17% employer superannuation contributions, with a 2.75% salary increase from 31 December 2025. About the Role As a Future Student Contact Officer, you’ll be the first point of contact for prospective students, helping them take the next step toward their future at JCU. Your day will be dynamic and rewarding, including: Answering enquiries from future students via phone, email, SMS, and in‑person, providing clear and friendly guidance. Assisting students with accepting their offer to study, ensuring a smooth and positive experience. Proactively reaching out to prospective students who have shown interest in JCU, encouraging them to apply and supporting them with any questions they may have. This position supports the Domestic Admissions team by delivering lead management services and conversion strategies to prospective students, contributing directly to the achievement of JCU’s enrolment targets. As a key point of contact for prospective domestic students, you will provide outstanding customer service, ensuring all interactions are professional, efficient, culturally sensitive and aligned with JCU's policies and procedures. You will also be responsible for maintaining accurate and compliant record‑keeping to support data integrity and informed decision‑making. What you can bring to the role You’ll bring enthusiasm, professionalism, and a passion for helping students take the next step toward their future. Your strengths include: Proven success in a sales, student recruitment, or contact centre environment, using consultative and solution‑focused techniques to achieve results. Outstanding customer service skills, with the ability to manage high volumes of enquiries, provide clear advice, and handle sensitive matters with discretion—ideally in a higher education setting. Strong organisational and problem‑solving abilities, enabling you to manage your workflow, prioritise tasks, and meet deadlines in a fast‑paced environment. Confident computer and data entry skills, with proficiency in Microsoft Office and the ability to quickly learn new systems while maintaining high attention to detail. Excellent written and verbal communication skills, allowing you to engage effectively with people from diverse backgrounds and build strong relationships. (Desirable) Knowledge of university policies, procedures, and the tertiary entrance application process. Why JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work‑life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of: A generous superannuation scheme with up to 17% employer contributions with UniSuper 36.25‑hour full‑time working week 5 weeks of annual leave 15 days paid sick/carers leave per year Up to 6 months paid parental leave or 12 months at half pay A range of flexible working options Attractive options for salary packaging Staff study assistance and paid study leave Ongoing professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well‑equipped modern facilities and contemporary workspaces with on‑campus childcare, medical services, gym and cafes. How to apply Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. Applications close on Sunday, 7th December at 11:55 PM AEST. About our process At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our learning and working environment is safe and welcoming. #J-18808-Ljbffr