Collection reporting

Altogether is a sustainable multi‑utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities, including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2025. Our people drive our mission of creating next‑generation utilities that enable self‑sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart‑thinking. Altogether works with strata managers, bodies corporate and developers to design and manage embedded energy networks on behalf of communities. Altogether’s embedded energy networks help communities and individuals save money and avoid risk by providing peace of mind at affordable prices. About the role Join a purpose‑driven team at Altogether Group, where we’re passionate about creating better utilities experiences for our customers. As our Collection reporting & admin officer, you’ll play a key role in managing aged debtor reporting, maintaining accurate customer and financial data, and ensuring efficient collection of overdue payments—all while upholding positive customer relationships and regulatory compliance. We offer a hybrid work model supporting your work‑life balance, a well‑being program, extra leave options, and many more great benefits. As the Collection reporting & admin officer, you will: Support debt collection processes through administration, reporting, and data analysis. Prepare and maintain daily aged trial balances, collection reports, and team performance dashboards. Analyse account data, payment histories, and trends to identify insights that improve collection performance, reduce overdue balances, and enhance cash flow. Manage relationships with third‑party mercantile agents, including referrals, reporting, commissions, and performance oversight. Action debt write‑offs in accordance with company policies and procedures. Proactively correct and cleanse data across CRM and billing systems. Provide overflow support for inbound and outbound calls and email communications within the Collections Team, including covering breaks and leave periods. This includes proactive follow‑up calls for overdue or at‑risk accounts. Collaborate with departments such as Legal, Finance, Billing, and Customer Operations to ensure smooth, professional, and compliant debt recovery processes. What you will bring to the role and Altogether: You’ll bring a mix of technical skill, attention to detail, and a proactive mindset. Specifically, you’ll have: Demonstrated initiative, enthusiasm, and teamwork. Strong communication and interpersonal skills. Excellent organisational skills – you can juggle multiple priorities with ease. Proven experience in collections reporting, credit control, or a similar administrative role. Familiarity with the National Energy Industry or Utilities (preferred, but not essential). Strong problem‑solving abilities and a continuous improvement mindset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) – intermediate or advanced Excel skills are essential. Why join us at Altogether / Benefits We believe in supporting our people both professionally and personally. Here’s what you can look forward to: Hybrid working structure and a brand‑new office less than 10 minutes’ walk from Fortitude Valley Station. End‑of‑trip facilities including showers and bike storage. Extra leave options – purchase additional annual leave and enjoy salary sacrificing options. Family and wellbeing initiatives such as our EAP program and an additional Wellbeing Day. Fun and recognition – performance‑based incentives, monthly birthday celebrations, work anniversary prizes, and plenty of snacks in the kitchen Interested? Please submit your application as quickly as possible as we will be reviewing as they come in. You can learn more about Altogether Group by visiting Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. #J-18808-Ljbffr