IT Business Solutions Analyst

Roger Drake purchased his first supermarket in 1974, and today Drakes is the largest independent grocery retailer in Australia employing over 6,000 team members. Growing from one store to more than 60 stores across South Australia and Queensland, Drakes has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 6,000 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About the opportunity: As part of our IT Business Solutions Team, you will have the opportunity to work across multiple projects, business units, and stakeholders, playing a key role in solving complex business challenges, supporting new initiatives, and enhancing business-critical applications. You will leverage your business analysis skills, along with your knowledge of processes and technology, to support daily operations and identify opportunities to improve efficiency and effectiveness. Beyond the work itself, you’ll join a supportive, collaborative environment that values teamwork, innovation, and continuous learning. With the backing of a strong leadership team, this role offers opportunities for career growth, development, and recognition, with a focus on fostering your professional journey. Responsibilities: Analyse and document business requirements, processes, data flows and system integrations. Interpret and communicate technical concepts in a way that supports understanding and informed decision making across the business. Develop test scenarios and test cases for validation of solutions. Configure and implement solutions across applications for seamless integration. Advise and assist users how to make the best use of application functionality. Support BAU system maintenance to meet both short-term and long-term goals. Skills and experience required for the role: Required: Experience in business and systems analysis, process modelling, requirements definition, data mapping and integration design. Skilled in structured systems development, aligning business and technical needs. Expertise in writing test cases, creating test scenarios and scripts, conducting testing, and ensuring full traceability. Defining and executing acceptance criteria for functionality and quality assurance. Supporting change management, user training, and post-implementation support. Engage with third parties for seamless integration. Previous experience in Retail, FMCG, logistics or supply chain environments. Knowledge of Infor M3, CSNX or other similar ERP and WMS solutions. Experience with tools for documenting business requirements and test cases (e.g., Azure DevOps, JIRA). Knowledge, skills and abilities: Strong communication, presentation, and interpersonal skills for cross-team engagement. Analytical mindset with problem‑solving skills. Detail‑oriented, ensuring high‑quality documentation and testing. Strong prioritisation, organisational, and time‑management skills to meet deadlines. Proactive and results‑driven, taking initiative to resolve issues and improve processes. If this sounds like the opportunity you’ve been looking for, we’d love to hear from you To apply, please click on the button below and attach your resume and cover letter that has you stand out as the candidate we must meet. Due to the volume of applications expected, only shortlisted applicants will be contacted. We thank you in advance for your time and interest in this role. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr