Customer Success Manager
vor 1 Woche
Customer Success Manager Join REA Group to lead customer success for our high‑value agency accounts across Australia. Based in Sydney, this hybrid role combines on‑site collaboration with remote support and requires frequent travel within NSW and to other states. About REA Group REA Group is a leader in property technology, delivering innovative solutions that change how people experience property. Our company culture is built on performance, care, and purpose‑driven teamwork, earning us recognition as a Top 5 Best Workplace in Australia. What The Role Is All About Reporting to the Head of Customer Success, you will own a portfolio of high‑value agency accounts. Your responsibilities include onboarding, training, and continual engagement to drive product adoption and client satisfaction. Success is measured by product utilisation, partnership growth, and the creation of passionate users of CampaignAgent’s suite of advertising tools. Responsibilities Take ownership of agency accounts, driving engagement, retention, and long‑term partnership success. Onboard new agencies using the 136 Onboarding Program and ensure they realise early value from the platform. Collaborate with Sales, Marketing, and Support to align on goals and facilitate smooth handovers. Maintain proactive contact with agencies, discussing performance, introducing new features, and supporting product upgrades. Use data and reporting to identify utilisation trends and recommend strategies that increase adoption. Own the resolution of client issues, delivering effective solutions and ensuring a positive journey. Work cross‑functionally to streamline processes and minimise friction in the customer experience. Identify and tackle high‑risk churn agencies, creating retention plans and re‑engagement strategies. Travel to NSW and interstate to meet clients in person, while also hosting virtual meetings. Qualifications Minimum 2 years of experience as a Customer Success Manager. Strong communication skills, both written and verbal, with a track record of engaging audiences online and offline. Experience in CRM platforms and customer‑centric technology solutions. Ability to work autonomously, prioritise effectively, and thrive in ambiguous environments. Data‑driven mindset with a focus on continuous improvement. Valid Australian Driver’s Licence and willingness to travel regularly within NSW and interstate. Perks & Benefits Hybrid and flexible working arrangement. Flexible leave options and paid parental leave. Because We Care program: volunteering leave, community grants, matched payroll giving. Hackdays for innovation and skill development. Diversity, Equity, and Inclusion We are committed to creating an inclusive workplace that embraces and values diversity. If you don’t meet every qualification, we encourage you to apply. #J-18808-Ljbffr
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager – Sydney Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Prometheus Group VollzeitGet AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll work with...
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Techium Consulting Group VollzeitTechium Consulting Group provided pay range This range is provided by Techium Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$120,000.00/yr Direct message the job poster from Techium Consulting Group Helping build world‑class Go‑to‑Market teams...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Spin Personnel VollzeitOverview We’re looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You’ll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able VollzeitOverview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Darktrace Ltd Vollzeit###Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity...
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Rxpx VollzeitOverview RxPx is a global digital health platform that helps doctors, patients and caregivers more easily manage complex conditions and therapies. Our No Patient Alone mission unites a passionate, smart, dedicated team of developers, designers, data scientists, health professionals and business leaders. As a PE‑backed company, with substantial success,...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able Technologies Ltd. VollzeitIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. As a key member of our...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Dotdigital VollzeitCompany Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and...
