Client Service Administrator

Vor 4 Tagen


City of Brisbane, Österreich Department of Justice QLD Vollzeit

Location: Brisbane, Queensland, Australia Pay Department of Justice QLD provided pay range: $76,217.00/yr - $84,571.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Role Overview The Client Service Administrator acts as the first point of contact for clients and performs administrative duties related to ordering and distribution of court transcripts. The role serves as a conduit between stakeholders and service providers to ensure accurate and secure transfer of court recordings and transcriptions, assisting both internal and external customers of DJAG. Key Responsibilities Act as the first point of contact for transcript requests and enquiries, providing prompt, competent, consistent, and courteous service via telephone and email. Undertake ordering and distribution of court transcripts, maintaining high attention to detail and a high level of customer support to internal and external stakeholders, judiciary, and court users. Accurately enter and extract information from records systems and computerised databases to process transcript requests and ensure correct distribution of transcripts. Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders. Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members. Actively display diligence, professionalism and confidentiality while handling sensitive information. Ensure relevant policies, procedures and legislation are adhered to while performing all aspects of the role. Undertake other tasks as directed. Applications remain current for 12 months. Job Ad Reference: QLD/ CAP/25 Closing Date: Tuesday, 31 March 2026 Seniority level Entry level Employment type Full-time Job function Other Industries Government Administration #J-18808-Ljbffr



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