Client Services Administrator

(Please Do Not Send Your Resume Without Reading The Details and Application Requirements In Full) Commencement in mid/late January 2026 Previous applicants need not apply thank you An Introduction We… Are the South West's leading print & signage company, with 130+ 5-star reviews on Facebook and Google. You… Know that results like that don't happen by accident — they come from consistency, teamwork, and pride in your work. You understand that a great workplace is built by its people, which is why your willingness to learn, and your ability to contribute positively to our culture will matter just as much as your skills, abilities & knowledge. The Role This an initial part time role with options for extra hours and the possible extension to full time Afternoons: 12pm – 5pm, Mon–Fri As an experienced Client Services Administrator who has succeeded in a very busy environment, you will bring many of the attributes required to thrive here: Candidates must possess a minimum of 2+ years of experience as a Client Services Administrator or in a similar role Candidates must have relevant experience in any client-facing administrative role that demonstrates the ability to manage customer relationships and administrative responsibilities. Efficiency – handle large volumes of tasks Effectiveness – prioritise & re-prioritise as required Level-headedness – maintain composure under pressure Structured – preference to follow proven systems Initiative – capacity to improve systems Service Orientation – belief that customers are the reason a business exists With comprehensive training, your responsibilities will evolve to include: Greeting and assisting walk-in & phone-in customers Asking the right questions to understand customer needs Providing quality print advice & products Entering electronic and manual data with accuracy Managing and actioning a significant quantity of emails and concurrent projects Creating new customer profiles in our industry-specific CRM Processing, tracking and monitoring print jobs through to completion Liaising & ordering with trusted suppliers Updating job progress data & advising customers Assisting in the creation of accurate & competitive quotes Assisting with minor artwork updates and emailing of artwork proofs Helping with manual (and sometimes repetitive) print finishing tasks, e.g. envelope stuffing, collating, bundling, magnet application, guillotining, binding, and more What You'll Get From Us Security & stability in a locally owned & operated business with 18 years under its belt. Structured & Comprehensive Training in the field of Commercial Print providing skills & knowledge that are in demand across the country Variety & challenge in your workday, using your current skills and building new ones. Great people to work with — teammates, customers, and suppliers who make the day enjoyable. Highly efficient systems & processes that keep the firefighting to an absolute minimum. Real input into how we improve — your ideas will be heard and genuinely considered. No weekend or public holiday work — your Monday to Friday will be busy enough Teammates who pull their weight , get along, and help each other out. Open & constructive communication — you won't be treated like a mushroom Modern, spacious and light-filled work area where we are not afraid to laugh out loud Permanent Part Time Basis with potential for hours to increase Competitive income , with genuine opportunities to be further rewarded commensurate with the value you provide If you make it to the final stages, you'll receive a detailed and specific Pre-employment Information Package so that you are fully aware of your role, rights, and our expectations — before you officially sign on. How to Apply Applicants must possess Australian work rights to be eligible for this position. We value applicants who take the time to follow our process. Please don't send only a generic resume — we won't respond to applications that don't address the requirements below. What we need from you for us to consider your application: A cover letter/email that responds to the Cover Letter Requirements (see below). Your up-to-date CV / Resume ideally with employment referees from your line manager and/or business owner. Any other supporting documentation you feel is applicable. We want to understand where your abilities / knowledge is now, so rate your skills for the following programs / tools (1 = very low, 10 = very high) for each: Note: A low score will not exclude you — we want honesty (You're welcome to add notes if you wish.) Apple Mac OS Mac Mail Adobe Acrobat Pro Microsoft Excel Microsoft Word Xero Dropbox Servers & Backup files CRM (Customer Relationship Management) software Let us know of other potentially useful programs you are proficient with Explain how you prefer to be trained: what helps you learn, retain, and apply new knowledge best? State the number one thing that interests you about this opportunity Tell us how we would know you are reliable, punctual, and reliable — yes, we repeated "reliable" on purpose, because it matters that much to us If you are confident you meet the selection criteria — and want to join a business that values what you bring as a person as much as your technical skills — we'd love to hear from you. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr