Administration Officer

Administration Officer (Early Childhood) Explorers School of Early Learning – Lismore NSW Explorers School of Early Learning is a locally operated childcare and preschool service located in Nesbitt Park, South Lismore. We are dedicated to fostering curiosity and confidence in young explorers so they get the best start in life. Our incredible indoor and outdoor learning environments, professional and collaborative team culture, and strong relationships with children and families are what make Explorers an inspiring place to build a meaningful career. The opportunity We are seeking a highly organised and detail-oriented part-time Administration Officer to join our team and play a key role in ensuring the smooth running of our day-to-day operations. Working closely with the Leadership Team, you will help manage enrolments, support families, maintain accurate records, and keep administrative processes on track. Weekly hours for the role are between 20-25 and can be flexible across days. Your days will be varied and rewarding — from welcoming families and managing accounts to coordinating communications and ensuring compliance with our quality standards. Key role responsibilities The role will involve reception duties, overseeing all administrative functions and assisting with operations where required. Answering the phone and attending to parent queries as required Managing all enquiries through the CRM, including phone calls with prospective families, booking tours, and sending offers to enrol Actively managing centre waitlist by progressing waitlisted families as positions become available Manage end-to-end enrolment processes using our childcare management system (Xplor), including confirming childcare subsidies, organising birth certificates, immunisation statements, custody papers, and medical information Daily interaction with families to manage any changes to enrolments as they arise Completing financial processes at family enrolment and on a weekly basis Coordinating and generating reports for management and assisting with internal and external audits. Providing administrative and operational support to the leadership team Assisting with funding reports, expenditure tracking, and reconciliations Coordinating centre communications — newsletters, family updates, and notices Monitoring supplies, ordering resources, and maintaining office systems Upholding child safety, privacy, and compliance standards across all operations About you You’re an organised, proactive professional who thrives supporting others and keeping things running smoothly. You take pride in being the go-to person for information and support, and you bring a balance of warmth, precision, and initiative to your work. You’ll bring: Certificate III in Business Administration (or equivalent experience) Minimum 3 years’ experience in administrative roles with exposure to sales support or finance Confident written and verbal communication and strong customer service skills Excellent organisational skills and the ability to work systematically and independently Working knowledge of Microsoft Office and administration systems Experience with financial or administrative tasks such as CRM management, filing, and reporting Experience with Xplor or another childcare management system, and familiarity with the Child Care Subsidy (CCS) would be an advantage Ability to prioritise and manage a busy environment with a smile and positive attitude A current Working With Children Check, Child Protection training, and First Aid certificate (or willingness to obtain) An understanding of confidentiality, compliance, and high professional standards Why you will love working with us At Explorers, you will join a supportive and welcoming environment where every team member is valued. We recognise that quality early education starts with a great team. We offer: Above-award pay at $33 per hour Consistent weekday hours – 20-25 hours per week, supporting work–life balance Supportive leadership and a friendly, professional culture A meaningful role where you directly contribute to the quality and success of our service and overall experience of families Opportunities to grow your skills in education administration and compliance How to apply If you are passionate about supporting a high-quality early learning environment and love creating order behind the scenes and assisting families, we would love to hear from you. Click Apply , or contact Michaela on 5*** or *****@explorers.school for more information. #J-18808-Ljbffr