Relationship Manager

Mentimeter is an engagement tool with a clear goal in mind. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming passive meetings, airless classrooms and drawn-out trainings into valuable and memorable moments. About the Role As a Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up‑sales while serving as a trusted adviser to our customers. We expect you to have high energy, an entrepreneurial tempo with a main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long‑term and strategic relationships with customers in the APAC region. Responsibilities Full commercial ownership of our current enterprise customers Drive revenue growth by building a strong pipeline and expanding our customers (your success is measured on Net Revenue Retention (NRR)) Manage a continuous pipeline for new expansion and up‑sell opportunities Build long‑term, strategic relationships with customers in the APAC region Ownership of renewals of ongoing agreements in order to prevent churn Ability to assess business opportunities and use data in order to support decision‑making towards customers Develop a strategy for best‑in‑class scalable customer expansion and customer success Collaborate with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day‑to‑day basis Responsibilities Not Included Closing new customer contracts (Account Executives does that) Day‑to‑day support (We have a local support specialist managing this) Resources We Have To Support You Sales Development Representatives to support in lead qualification Sales Operation function Professional CRM and data gathering services (Intercom, Looker, Salesloft, ZoomInfo, Salesforce) Must‑haves For The Role Experience of 3+ years in sales Experience in selling SaaS Ability to assess business opportunities and use data to make informed decisions and persuade others Passion for building long‑term relationships as well as driving commercial initiatives with customers Knowledge of software contract terms and conditions with the ability to create fair transactions Strong negotiation, pipeline and forecasting skills Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors You are required to have professional‑level English (we sell to 150+ countries today) Excellent communication skills Permitted to work permanently in Australia with no restriction (e.g. citizen, permanent resident) Nice To Have Bachelor or masters degree (field not important) Location This position is located onsite at our Sydney office, with the starting date being flexible yet ideally as soon as possible. Compensation Model We apply a non‑commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. #J-18808-Ljbffr