Change & Adoption Manager

Change & Adoption Manager Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description Play a key role in shaping strategic initiatives that enhance customer experience and deliver measurable business benefits. Own the full lifecycle of change management—from planning and communications to hypercare and continuous adoption—making a lasting impact on organisational capability. Permanent role based at our Mascot Campus. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Join our team as a Change & Adoption Manager and play a pivotal role in driving successful transformation across the Customer Care & Recovery Portfolio. In this dynamic position, you’ll design and execute comprehensive change management and adoption strategies that deliver exceptional customer outcomes, enhance employee engagement, and maximise business benefits. Working closely with project teams and stakeholders at all levels, you’ll assess change impacts, develop tailored plans, and ensure readiness across the dimensions of people, systems, and processes. Your focus will be on meticulous planning before go‑live, including robust stakeholder engagement, targeted communications, and effective training programs. Post‑implementation, you’ll lead hyper‑care support, monitor adoption metrics, and address barriers to sustained change. Leveraging data‑driven insights and continuous feedback, you’ll refine strategies to embed change and deliver long‑term value. Qualifications Minimum 8 years’ experience in a project environment with proven delivery of key change initiatives. Tertiary qualifications in Business Management, Change Management, or equivalent industry experience. Deep knowledge of change management frameworks and methodologies. Strong project and program management skills with the ability to manage multiple priorities. Exceptional stakeholder engagement and influencing skills, with a track record of building trust at all levels. Outstanding written and verbal communication skills, including experience creating targeted training and communications. Strong analytical and problem‑solving abilities, with capability to interpret data and feedback to refine strategies. Experience in hyper‑care and post‑go‑live support, including facilitating workshops and coaching leaders. Benefits We love to travel Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Equal Opportunity Employer Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Applications close Sunday 14th December. Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. #J-18808-Ljbffr