Client Support Services

vor 1 Monat

East Melbourne, Österreich neurocare Clinics Australia Vollzeit
Position Summary:
A vacancy exists with our Melbourne team for a highly skilled, motivated and enthusiastic Client Support & Administration Officer with appropriate knowledge and skills in mental health to join our friendly and supportive team within teams at our Hawthorn and East Melbourne Clinics.

neurocare is a multi-national organisation and has become a leader in the expanding market of digital therapeutics. We offer Psychiatry and Allied Health options for mental health support including Autism Spectrum Disorder, Depression, ADHD and OCD using integrated pharmacological and neuromodulation and psychotherapeutic applications. By adopting a personalised approach, neurocare Clinics provide evidence-based programs to support Clinicians best practice and to provide patients with achievable and sustainable therapeutic outcomes.

In this regard, our client services team bring value to the organisation by facilitating the administration functions for the clients and clinicians to support service delivery and documenting crucial client data. Thus, a continuous high level of client care is ensured to optimise customer experience.

What you'll do:

Work efficiently in a friendly client services based role supporting our clients and clinicians
Act as the first point of contact for clients and provide excellent customer service both face to face and over the phone
Work under the guidance of our qualified healthcare professionals to carry out duties which complement the therapeutic support of each client
Provide assistance to clinicians with intake and assessment coordination
Carry out face-to-face and non face-to-face tasks that bring life changing experiences to our clients
Adapt to and manage an environment where there is at times competing priorities
Answer incoming calls and respond to enquiries
Follow up referrals for clients in a timely manner
Support with administration tasks enquiry and waitlist management
Book and confirm client appointments
Process client invoicing and receipting
Accurately process relevant paperwork including data entry
Manage patient records and filing of patient notes
Provide roster relief and support other CSS team members across our Melbourne clinics

About you:

Experience working within a mental health / disability / health-related field
Bachelor of Psychology is an advantage
At least 1 year experience within a healthcare environment
Excellent customer service skills
Exceptional computer and IT skills, Microsoft Office Suite essential with the ability to learn new systems quickly
Highly developed interpersonal, written, organisational and time management skills
Be proactive and possess excellent problem-solving skills
Previous experience with Medicare, medical billing, and receipting
Successful applicants must be prepared to work in a multi-skilled area of healthcare, have a strong focus on client needs and be able to maintain strong working relationships with Doctors and clinicians
Ability to work cohesively within a multi-disciplinary team
Maintain a high level of confidentiality at all times

The benefits:

Attractive salary package
A rewarding role with diversity in tasks and responsibilities
Modern light filled workspace
Work-life balance friendly hours, Monday to Fridays and 9am to 5pm
Career and professional development opportunities
Work within an experienced multidisciplinary team

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.

PRM123

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