Sr. Director, Agile Operations

Sr. Director, Agile Operations Rakuten Advertising, a division of Rakuten Group, Inc., is a global technology leader headquartered in San Mateo, California, with more than 4,000 employees worldwide. It specializes in e‑commerce, digital marketing, advertising, communications and entertainment, and creates products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten Advertising delivers advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the globe, we unite technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. Job Summary Lead companywide operational adaptation aligned with company objectives to drive growth and operational efficiency by developing regional centers of excellence for offshoring and outsourcing initiatives. Oversee major process transitions in close collaboration with Commercial, Product, Publisher, Operations, and HR leadership to ensure seamless end‑to‑end execution and scalable utilization of the regional centers of excellence. Key Responsibilities Develop and implement the resource transformation strategy and roadmap, including prioritization and quick wins to build momentum. Lead cross‑functional programs to redesign processes, deploy new resources, and enable resourcing transformation across business units. Establish and run adaptive governance, including delivery roadmaps and transparent status reporting to senior stakeholders. Drive change management, communications, training coordination, and stakeholder alignment to embed new ways of staff resourcing. Identify, monitor, and mitigate risks with clear escalation and remediation mechanisms to protect delivery scope, timelines, and outcomes. Track progress against adaptation goals and value targets through metrics and regular updates on progress, risks, and prioritization. Ensure use of approved tools/technologies while scouting and evaluating additional solutions as needed. Collaboration and Reporting Report to executive leadership and partners in C‑suite, business, technology, and operations teams across the enterprise. Operate in a matrix structure coordinating multi‑disciplinary teams across divisions and regions to align plans, manage dependencies, and deliver results. Success Metrics Measurable improvements in operational efficiency (cost/head count), financial performance (Direct Margin, Indirect Margin), and customer outcomes (active MID count, NPS score), delivered through milestone execution of the transformation roadmap. Qualifications Manage operational workflows specific to the Affiliate Marketing industry. Manage commercial service and delivery operations in a global marketing context. Engage and manage company relations with third‑party vendor staffing contractors. Utilize data and analytics tools, including BI platforms and spreadsheet software (e.g., MS Excel, Google Sheets). Manage projects shared by multiple departments and varying high‑level stakeholders. Minimum Requirements Bachelor’s degree in business or a related analytical field; master’s preferred. 7+ years leading large, cross‑functional projects/programs with demonstrated backlog management and strategic prioritization. Strong analytical and data skills with the ability to translate strategy into actionable plans and robust business cases. Proven change leadership with excellent interpersonal, facilitation, negotiation, and executive communication skills. Five Principles for Success Always improve, always advance – only be satisfied with complete success (Kaizen). Passionately professional – take an uncompromising approach to your work and be determined to be the best. Hypothesize – Practice – Validate – Shikumika – use the Rakuten Cycle to succeed in unknown territory. Maximize customer satisfaction – the greatest satisfaction for our teams is seeing their customers smile. Speed Speed Speed – always be conscious of time, take charge, set clear goals, and engage your team. Seniority Level Director Employment Type Full‑time Job Function Management and Manufacturing Industries Software Development Location Sydney, New South Wales, Australia Note Referrals increase your chances of interviewing at Rakuten Advertising by 2x. #J-18808-Ljbffr