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Account Manager
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Account Manager – SG Fleet AU This position is responsible for providing proactive account management support aligned with a key customer portfolio through the delivery of outstanding customer service. The role is also expected to manage day‑to‑day customer fleet management requests and seek opportunities to maximise business renewal and organic growth. Tasks and Responsibilities Proactively manage assigned customers to deliver professional fleet management services and maintain strong customer relationships. Serve as the primary daily contact, addressing and following up on all customer requests, including preparing quotations, managing terminations and lease restructures in line with best practice. Regularly review a customer’s fleet through effective reporting, identifying and addressing exceptions and opportunities to reduce costs via fleet optimisation. Capture all business potential, maximize renewals and margins, upsell additional products and services, and introduce value‑adding initiatives. Support the preparation and presentation of strategic reviews and credit limits in conjunction with the Relationship Manager/National Manager Small Fleet. Ensure client contractual obligations and KPIs are met and exceeded, providing measurements upon request. Build rapport, identify revenue growth opportunities including fee uplifts, maintain a “client strategy” document, and support a structured visitation program. Skills and Experience Experience building and maintaining relationships at senior corporate level. Effective relationship management and clear, evidence‑based communication. High level of business acumen and commercial awareness. Excellent verbal and written communication, with strong listening and probing skills. Proficient in MS Office, especially MS Excel. Skilled negotiator, achieving successful outcomes with stakeholders. Knowledge of fleet management products and services, including asset funding. Strong organisational and prioritisation skills, meeting deadlines and reporting regularly. Commercial vehicle/fleet management experience is ideal. About You Consistently driven to deliver high quality work, innovative and forward‑thinking. Proven ability to think on one’s feet and make sensible, workable decisions under pressure. Flexible, organized, open and approachable working style. Thorough and accurate, maintaining quality data standards. Demonstrates initiative, taking on additional work beyond assigned tasks. Excellent discretion and tact in dealings with people. Who We Are We are a financial services company specializing in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. We manage a portfolio of $2.5 B and employ over 1,100 people. Learn more about our careers at Some of Our Perks Up to 4 wellness days per year. Industry‑leading 20 weeks paid parental leave. Monetary service milestone awards. Career progression opportunities. Learning budget, free access to LinkedIn Learning, and other educational support. Two paid volunteer days each year. Health and wellbeing support including a subsidy and an Employee Assistance Program. What’s Next We would love to hear from you if you’re ready to take on your next challenge at a company that embodies diversity, work‑life balance and career development. We are a proud equal opportunity employer. Interviews may take place before the application closure date. To give yourself the best chance of selection, please do not leave your application until the close date. As a pre‑requisite to employment, the successful applicant will be required to complete a pre‑employment screening. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development #J-18808-Ljbffr
