Regional Sales

Regional Sales & Operations Manager, NSW Sydney South West Based at Audika Australia, the Regional Sales & Operations Manager (RSOM) leads the clinic teams (clinicians and CCOs) and works with the training team to achieve sales budgets, KPIs, and growth across the designated region, ensuring compliance with all required standards. Responsibilities Direct Reports Leadership & Engagement: Provide leadership, coaching and development of employees (incl. contractors and outsourced services). Clear expectations and accountability: Establish a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs and strive for continuous learning. Onboarding, upskilling and Continuous Development: In partnership with the Training Team, drive ownership and accountability on CCOs’ and Clinicians’ hiring, onboarding and continuous upskilling. Drive Business Budget and Capacity Costs: Manage sales targets in line with the sales forecast and business plan. Sales execution: Implement sales strategy across the clinic region, leading through direct reports, focusing on driving business success, growth and clinical excellence. Analytics, Systems and ATRT Adoption: Drive adoption and understanding of sales funnel and ATRT operating model supported by trainers. Conduct proactive analysis to help identify key drivers of sales performance and areas of opportunity / challenge. Opportunity creation: Understand local market including client and market trends to identify and mitigate risks and maximise opportunity to drive ongoing business success. Drive market share: Increase market share regionally by GP engagement and local/regional area marketing activities. Operational Strategic Workforce Planning: Ensure clinical and CCO staffing levels are maintained in line with client demand. Client Experience: Ensure a superior client experience by maintaining Audika clinic presentation, uniform and customer service and clinical standards. Business processes: Support compliance to Audika business process and work instructions and improve capacity and revenue optimisation. Human resource management: Manage staff concerns promptly and effectively. Sales Reporting and forecasting: Manage day‑to‑day operations effectively using reports, assess results, and develop actions to exceed KPIs. Compliance and Governance: Ensure compliance with all standards, regulations, company policy and Hearing services program obligations. Skills and Experience Tertiary qualification or undergraduate degree (science, business/commerce or economics). Audiology or Audiometry qualifications, highly desirable. Minimum 5 years of documented success in a retail or audiological leadership role. Outstanding leadership skills: Motivating and developing a team to deliver key sales objectives. Deliver exceptional customer service: Experience driving a culture focused on delivering exceptional customer service. Lead geographically dispersed teams across designated Region. Strategic and Operational Responsibility: Track record following an existing operating model and experience in sales planning, execution and management within a defined territory. Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics. Commercially driven and experience initiating and supporting company initiatives to drive commercial outcomes. Travel: Ability to work flexible hours and travel; must have a valid Australian drivers’ licence. We are offering Competitive remuneration package + Super + sales incentives. Travel allowance. Novated leasing. EAP. Access to “My Rewards” programme. Seniority level Not applicable. Employment type Full‑time. Job function Sales and Business Development. Industries Medical Equipment Manufacturing. #J-18808-Ljbffr