Collections Manager

About Brighte Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment. Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human‑first approach to business. In 2025, Brighte was named an AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024. About the Role This is your opportunity to shape the future of collections at Brighte, turn the dial up and help us transform a function into one that is efficient, resilient and ready for tomorrow. We are elevating our collections function from a people‑driven, informal setup into a structured, governed, and scalable operating model. This is not about managing queues but about designing the frameworks that will power sustainable growth. As a seasoned leader, you’ll have managed both onshore and offshore teams. You’ll bring regulatory expertise with deep knowledge to ensure compliance and integrity. You’ll bring a practical approach to leadership with operational smarts—understanding governance and building robust systems and processes for scale. You’ll drive change while keeping trust and engagement at the heart of a close‑knit team. What You’ll Do Design and implement a scalable collections operating model with auditable processes. Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards. Convert informal communication channels into structured workflows. Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation. Develop tailored customer contact strategies for early, mid, and late‑stage arrears. Integrate skip tracing and optimise resource allocation through segmentation. Monitor performance metrics and loss trends to drive continuous improvement. Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling. Lead and inspire a small but mighty team based onshore and offshore, balancing hands‑on involvement with strategic oversight while fostering a culture of accountability, transparency, and growth. Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders. Communicate complex concepts clearly to frontline teams and senior leaders. What You’ll Bring Regulatory expertise with working knowledge of NCCP, ASIC, BCOP, AFCA and other relevant regulatory standards for debt collection, loss recovery and hardship handling. Leadership experience in leading a small to mid‑sized team with a blend of onshore and offshore staff. Experience building capabilities without large support ecosystems. A governance‑mindset and competence in establishing governance rhythms, DA frameworks, and risk controls. Track record of successfully uplifting or rebuilding collections functions without destabilising team culture. Practical understanding of collections tools and technology—including collections tools, skip tracing, workflow automation and QA data requirements. What’s in it for you? Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. In‑office days are Monday through Thursday (4 days), with Friday as a remote day. Free lunch Yes, there is such a thing Kickstart your week with Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it’s a delicious way to catch up, unwind and connect. We host a range of social activities at Brighte. A fan‑favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis. Employees share in Brighte’s success through the Employee Share Option Plans (ESOP). Snacks galore—who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies—you name it We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment. End‑of‑trip facilities. Cycle in to work, lock up your wheels and have a shower in our end‑of‑trip facilities, which come complete with towel service and hair dryers. Anniversary leave—your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us. Diversity and Inclusion At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment. Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future. Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality. If you want to join this mission‑driven, inclusive, and highly collaborative team, click apply and upload your resume All applicants will receive a response. As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti‑money laundering and bankruptcy checks. Be careful—don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr