Customer Service Administrator
Vor 3 Tagen
Are you passionate about delivering exceptional customer service in a design-focused environment? Join Nook Collections — a destination for premium designer lighting — as our next Customer Service. This is a dynamic, hands‑on role where you’ll be the friendly voice and face of our brand, supporting customers across multiple touch points — email, online, and over the phone — while ensuring a seamless order and after‑sales experience. About Us At Nook Collections, we curate an inspiring selection of designer lighting from leading Australian and international brands. Based in Surry Hills, Sydney, with over 15 years of industry experience, we guide both private and trade clients in making informed and beautiful lighting choices for their homes and projects. Your Role As our Customer Service & internal Sales, you’ll play a key role in ensuring every client enjoys a smooth, supportive, and positive experience — from first enquiry to delivery and beyond. You’ll manage customer communications, process orders, handle online enquiries, and support the daily operations of our showroom and e‑commerce platform. Key Responsibilities Customer Service Excellence : Engage with clients via email, phone, online chat, and in person — providing prompt, friendly, and professional support. Online Order Processing : Manage all aspects of order fulfilment through Shopify and ERP systems — from entry to dispatch, invoicing, and tracking. Claims & After‑Sales Support : Handle warranty claims, returns, and delivery issues efficiently, ensuring positive resolutions and client satisfaction. Online Enquiry Management : Respond to website chat messages and email enquiries, converting leads into satisfied customers. Quotations & Documentation : Prepare quotes, invoices, and order updates with accuracy and attention to detail. Collaboration : Work closely with the sales and operations team to ensure smooth workflows and exceptional client outcomes. What You’ll Bring Proven experience in a customer service or administrative role (design or interiors industry preferred). Experience with Shopify, ERP systems, and CRM tools (training provided). Excellent communication and problem‑solving skills, with a warm and professional manner. Strong organisational skills and the ability to manage multiple priorities. A customer‑first mindset and proactive approach to service. Keen attention to detail and pride in delivering a polished client experience. Permanent residency or Australian citizenship required. Why Join Nook Collections? Be part of a boutique design brand with a growing presence in the luxury interiors space. Work in a beautiful Surry Hills showroom surrounded by inspiring products. Collaborate with a friendly, passionate, and design‑led team. Opportunity to develop skills across customer service, e‑commerce, and interiors. Seniority level Entry level Employment type Full‑time Industries Retail #J-18808-Ljbffr
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