Service Product Lead

Service Product Lead (SPL) – Productivity and Collaboration – South Bank, QLD Join to apply for the Service Product Lead (SPL) – Productivity and Collaboration – South Bank, QLD role at Flight Centre Travel Group. At Flight Centre Travel Group (FCTG) our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel As the Service Product Lead for Productivity and Collaboration you will be responsible for the end‑to‑end lifecycle, quality, and performance of the services that support workplace productivity and collaboration, including communication platforms, collaboration tools, and related digital services. You act as the link between the Business Relationship Teams, IT operations, and technical specialists, ensuring services are designed and delivered to meet existing business needs and adapt to future demands. The role includes coordinating user testing, service launches, training and communications, and proactively identifying emerging collaboration technologies that can add value to the business. Day in the life Product & Service Roadmap Define and manage the roadmap for collaboration and productivity services. Monitor the market for emerging collaboration tools and productivity technologies and prioritise enhancements based on user feedback. Service Ownership Deal with problems/issues, conduct root cause analysis, manage resolutions with corrective actions, and disseminate lessons learned to drive continuous improvement. Stakeholder Engagement Manage resolution of problems and issues, drive corrective actions, and collect and disseminate information. Governance and Compliance Ensure all products adhere to regulatory, security and compliance requirements, maintaining documentation and service catalog entries. Budget and Financial Management Responsible for budgeting and cost optimisation. Role Requirements 5+ years in IT product or service management, preferably in productivity and collaboration services. Strong technical knowledge of collaboration platforms such as Microsoft 365, Teams, Slack, SharePoint. Exposure to project, portfolio and organisational change practices (Agile/ITIL). Extensive experience within a product delivery environment. Strong understanding of project, portfolio and OCM. Familiarity with the functioning of a PMO and a Steering Committee. Degree in IT, Business, or related fields. Product Management Certification. ITIL Certification. Industry qualifications in the specified product domain. Benefits Inclusive culture – we are proud to be a certified Great Place To Work® in Australia and New Zealand. Equal Opportunity Employer – we encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander people, people from racial, ethnic, or ethno‑religious minority groups and people with disability. Individualised Learning & Development pathway options. Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages. Exclusive staff discounts – internal portal with 350+ discounts across retailers, healthcare, wellness, financial planning, employee share plan, and more. Travel discounts for family and friends – flights, hotels, tours, cruises, travel insurance and more. Career opportunities in a network of brands and businesses across the globe – we promote from within. Corporate health discounts – partner with BUPA for exclusive health insurance plans and access to an internal gym. Mental health support – Employee Assistance Program for staff and family. Social events – regular awards nights, team‑building, and industry events; opportunity to attend global conferences (e.g., Bangkok 2026). Corporate social responsibility – workplace giving, volunteering and fundraising; paid parental and volunteer leave. Sustainability – we are committed to protecting the environment and supporting positive change in tourism. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Travel Arrangements #J-18808-Ljbffr