Senior Customer Service Officer

vor 3 Wochen


Council of the City of Sydney, Österreich Careers at Council Vollzeit

Senior Customer Service Officer – Library Services Baulkham Hills, New South WalesPart‑time – 21 hrs per week Competitive hourly rate of $44.74 per hour (excluding superannuation).Schedule: Wednesday 7 hrs, Thursday 7 hrs, Friday 7 hrs. What This Role Looks Like Supervise day‑to‑day operations of the library service desk/branch. Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach. Resolve high‑level or escalated customer requests, enquiries and complaints. Actively participate in the planning and delivery of library programs and activities that target customers from diverse cultures, abilities and age groups, including presenting regular children’s programs. Work at any branch of The Hills Shire Library Service as rostered, including evenings and weekends. What Are We Seeking In Our New Team Member Minimum 3 years in a similar role within a fast‑paced customer service environment. Tertiary qualifications in Library & Information Services or related field, or currently undertaking. Driver’s Licence Class C – NSW (excluding learners). Valid Working with Children Check. Benefits Of Working With Us • Competitive hourly rate of $44.74 per hour (excluding superannuation).• Paid training to keep your skills up to date.• Opportunity to earn individual and organisational bonus payments.• Discounted membership to our state‑of‑the‑art Waves Fitness & Aquatic Centre.• Access to a Fitness Passport and an active Social Club. EEO Statement People with disabilities, who meet the selection criteria, are encouraged to apply. The Hills Shire Council is a Child Safe Organisation committed to promoting the health, safety, welfare and wellbeing of children and young people in our community. Next Steps Please review the Position Description available on Council’s Careers Page and include a cover letter that includes:• A brief response (max. 100 words) to: “What is your greatest strength when delivering customer service”. Apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 1 December 2025. Early submission is encouraged.Contact HR at for reasonable adjustments or assistance with your application. Pre‑Employment Checks Offers of employment will be subject to psychometric testing, reference checks, identity check, medical checks (including drug and alcohol screening), Working With Children (where applicable) and criminal history. Only people with the right to work in Australia may apply for this position. #J-18808-Ljbffr



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