Director Housing Response Centre
Vor 6 Tagen
Director, Housing Response Centre (HRC) Based in Liverpool, NSW. Ongoing role with total remuneration of $248,666 – $273,612 payable. Lead with Purpose – Drive Frontline Service Delivery Homes NSW. Homes NSW seeks a dynamic, people‑centred leader to head the Housing Response Centre (HRC). As the first point of contact for vulnerable clients seeking crisis accommodation, tenancy support, and maintenance services, you'll lead a passionate team in a fast‑paced, high‑impact 24/7 environment where every interaction matters. Bring strategic vision, operational excellence, and a deep commitment to responsive, compassionate, and culturally safe service delivery. What You'll Do Lead and manage the operations of the HRC and Maintenance Response Centre, ensuring timely and effective support for clients experiencing homelessness, domestic violence, or requiring tenancy services. Oversee workforce planning, professional development, and performance management for a large, multi‑shift team to ensure consistent service delivery and crisis response. Drive innovation in systems, processes, and call centre technology to meet evolving client needs and improve service outcomes. Provide strategic leadership in the design and implementation of new programmes and deliver on priority reforms under the Homes for NSW Strategy. Manage complex complaints and client feedback, ensuring accountability, risk management, and continuous improvement across the Directorate. In the event of a disaster, lead the HRC as the first point of contact for residents impacted and manage clients who require Emergency Accommodation Services. What We're Looking For Demonstrate expertise in contact centre operations, housing services, and crisis response within a complex, high‑volume environment. Lead large teams through change, fostering a culture of professionalism, empathy, and continuous improvement. Navigate competing priorities and high‑risk situations with sound judgement, providing timely advice and maintaining service continuity under pressure. Build strong relationships across government, NGOs, and community partners to deliver integrated, client‑centred housing solutions. Champion innovation and reform, ensuring the HRC remains responsive, efficient, and aligned with strategic housing outcomes. Additional Information Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. Applications close 25 November at 11:59pm AEDT. #J-18808-Ljbffr
-
Director Housing Response Centre
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Communities and Justice VollzeitDirector, Housing Response Centre (HRC) Based in Liverpool, NSW. Ongoing role with total remuneration of $248,666 – $273,612 payable. Lead with Purpose – Drive Frontline Service Delivery Homes NSW. Homes NSW seeks a dynamic, people‑centred leader to head the Housing Response Centre (HRC). As the first point of contact for vulnerable clients seeking...
-
Council of the City of Sydney, Österreich Nsw Department Of Communities And Justice VollzeitA government department in New South Wales seeks a Director for its Housing Response Centre. This leadership role involves managing operations to support vulnerable clients in need of crisis accommodation and tenancy services. The ideal candidate will demonstrate expertise in contact centre operations and crisis response, leading a large team while...
-
Childcare Centre Director
Vor 6 Tagen
Council of the City of Sydney, Österreich Jellyfish Childcare Centre VollzeitLead an EXCEEDING-Rated Centre. Shape the Future. Build Your Legacy. Are you a powerhouse early-childhood leader ready to take on a centre that’s already performing at the highest level? Jellyfish Childcare Centre — proudly “Exceeding” and operating for 18 years — is searching for a Director who wants to lead, grow, innovate, and leave a lasting...
-
Centre Director
vor 2 Wochen
Council of the City of Sydney, Österreich Learn and Laugh Children's Centre VollzeitWe are seeking a highly motivated leader to be Centre Director. Add expected salary to your profile for insights The Role We are seeking a highly motivated and skilled leader who can lead our team of 20 staff. You will be expected to learn how to lead a team of Educators to ensure they are working in accordance with the service philosophy, policy and...
-
Strategic Director, Social Housing Procurement
vor 4 Stunden
City of Melbourne, Österreich Department Of Families, Fairness & Housing VollzeitA government department in Victoria is seeking an Executive Director of Procurement to lead and design efficient procurement processes for significant housing projects. Candidates must have a strong background in developing procurement strategies and managing compliance with legislative requirements. Leadership skills are essential for this role, aimed at...
-
Centre Director
vor 2 Wochen
Council of the City of Sydney, Österreich Maroubra Neighbourhood Children's Centre VollzeitRare coastal leadership role by Maroubra Beach. Lead Maroubra Neighbourhood Children’s Centre (MNCC), a 28‑place, community‑owned not‑for‑profit, parent‑led since the early 1980s. Every child is known and every dollar reinvested into educators, spaces and resources. About the opportunity Steward high‑quality, play‑based programs aligned with...
-
Council of the City of Sydney, Österreich Strive Early Learning Centre VollzeitAbout Us Strive Early Learning Centre is a family-owned and operated early learning service that values teamwork, professional development, and a warm, community-focused culture. We are proud to provide nurturing, high-quality education and care, while supporting our educators to thrive, grow, and feel genuinely valued in their careers. About the Role We are...
-
Centre Director
vor 2 Wochen
City of Melbourne, Österreich Highgate Early Learning Centre VollzeitHighgate Early Learning Centre is situated in the heart of Ashburton, by the shops and library, on Wurundjeri country, and is an established highly respected council owned, community run not for profit early childhood service. The Centre has a funded preschool program and provides education and care to 53 children a day aged between four months and six...
-
Executive Director, Housing Growth
vor 2 Wochen
City of Brisbane, Österreich Luminary Partners VollzeitLead with purpose and impact Deliver innovative housing solutions for Queenslanders Shape the future of social housing and community wellbeing The Queensland Government is delivering an ambitious agenda to ensure every Queenslander has access to safe, secure and affordable housing. The Executive Director, Housing Growth will be at the forefront of this...
-
City of Melbourne, Österreich Department of Families, Fairness & Housing VollzeitA government department in Victoria is seeking an Executive Director of Procurement to design and implement efficient procurement processes for significant social and affordable housing projects. This role requires experience in procurement strategy and policy, with responsibilities including overseeing procurement activities and compliance with legislative...
