Scheduling Team Leader

vor 3 Wochen


Campbelltown City Council, Österreich at Vollzeit

About Direct Care Australia Direct Care Australia is a leading provider of personalised community health and support services. Proudly South Australian with a growing national presence, we are committed to innovation, quality, and compassion in everything we do. We are building the future of care—where your leadership can directly shape how we serve our clients and support our teams. Why Join Us Make a real difference in people’s lives and in your community. Thrive in a supportive, inclusive culture focused on innovation and collaboration. Access to professional development and internal career progression. Enjoy a competitive salary and access to our Employee Assistance Program. About the Role We are seeking an experienced and motivated Scheduling Team Leader to manage and develop a small but high‑performing team. You will play a critical role in ensuring seamless rostering operations, contributing to intake and assessment coordination, and managing on‑call support. This is a pivotal time at Direct Care Australia, as we aim to enhance and embed improved rostering practices and potentially transition to new scheduling software. Your leadership will be central to that change. Key Responsibilities Lead and support the scheduling team, fostering a positive and results‑driven culture. Oversee daily rostering operations and on‑call activities to ensure timely and efficient service delivery. Utilise advanced data analysis and reporting skills to deliver monthly Scheduling KPI reports to senior management. Work collaboratively with Case Managers and Program Leads to balance workforce supply and client needs. Support the ongoing improvement and embedding of rostering practices. Contribute to the transition and implementation of new scheduling software, including system testing, user training, and process refinement. Ensure accurate record‑keeping and compliance with funding and regulatory requirements (Disability, Aged Care Standards etc). Manage team rostering, leave planning, and administrative workflows. Key Requirements Minimum 3 years' experience in a leadership role, ideally within health, aged care, or community services. Demonstrated ability to lead and motivate a team to achieve outcomes. Strong experience in rostering and scheduling within a compliance‑driven environment. Knowledge of NDIS, HCP, and related program funding models. Proficiency with rostering systems (experience in system transitions highly regarded). Diploma in Business Administration or equivalent (desirable). Excellent communication, problem‑solving, and time‑management skills. Strong commitment to quality assurance and Work Health and Safety standards. Be part of a team that is passionately creating a healthier, more supported future for all Australians. Your leadership can help shape better outcomes—for our clients, our staff, and our communities. Please note This role is based in Campbelltown, SA, and applicants must have full working rights in Australia. #J-18808-Ljbffr



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