Receptionist/Administrator (Allied Health)

Babble & Munch Speech Pathology – Heidelberg West VIC Part‑time position 2 days per week (Tues & Fri). No out‑of‑hours or weekend work in slower‑paced clinic. SP/OT/PT/Dietetics students or other Health/Science students encouraged to apply (looking for a minimum 2+ year commitment during your degree with regular availability). Are you looking for a small, family‑focused team where you can be an important part of making a difference for children and families? Do you get joy from helping solve problems and connecting people with solutions (whether they be our clients, our speech pathologists, or our broader community)? Do you thrive on efficiency, accuracy, detail and following (or developing) the process? Do you love customer service and building relationships with families? If that’s you, please read on We’re seeking a star Receptionist/Administrator to take on and continue to shape this position in our unique private practice feeding clinic in our Heidelberg West rooms. About You You are a talented, warm and engaging person who cares deeply about customer service and supporting your team to be the best version of themselves. You are highly efficient and organised, with excellent work‑ethic and ability to work independently, while also getting energy from working with your team. You love speaking with parents and families on the phone, email and front desk, as part of a small team making a difference in their lives About Babble & Munch Feeding Therapy Babble & Munch Feeding Therapy (formerly Babble & Munch Speech Pathology) is a niche private feeding clinic with a strong reputation in Melbourne and beyond for helping babies and children with feeding and swallowing difficulties and supporting their families. Paediatric feeding therapy is not just a job for us, it’s our calling We work with families and their children with a range of medical and developmental conditions, helping them to learn to better feed, eat, drink and enjoy mealtimes. Our small team of speech pathologists work from our clinic in Heidelberg West, as well as providing telehealth services around Victoria and Australia. In everything we do at Babble & Munch we aim to live out our values of excellence, integrity, empathy, respect, curiosity and creativity. Your Role in Our Future We have an opening for a part‑time Receptionist/Administrator to assist our small administrative and clinical team in the day‑to‑day practice. The role will be part‑time 2 days per week based at our Heidelberg West clinic with availability to start the 5th of January , with initial extra shifts available for trial shift and training with the other part‑time receptionist for the successful candidate. You would be able to work Tuesdays and Fridays (8.15am‑4.45pm) , with occasional extra shifts available. No weekend or after‑hours work is required. Your job scope may change as our practice grows. We are open to training the right candidate who shares our values and work ethic. Student therapists (with at least two years remaining in their degree) or other university students are also welcome to apply – we are looking for a minimum 2+ year commitment with regular availability. Your most important tasks will be: Maintaining the day‑to‑day administrative aspects of the business, including welcoming clients at reception with a smile, coordinating the team calendars in our practice management software, scheduling appointments, responding to phone and email queries, contacting referrers, completing client intake, client document processing and waiting list management. Assisting the team speech pathologists with general administrative tasks , collaborating with the Senior Receptionist. Reviewing and updating administrative policies and procedures related to your role. Keeping all our electronic systems , practice management software, and reporting up‑to‑date. Identifying opportunities for further streamlining and improving client and staff experience . Sharing the day‑to‑day responsibility of implementing our COVID‑Safe/cleaning/PPE practices in the clinic. Working independently, with support from the Senior Receptionist and Clinical Lead, to oversee the practice administration. Key Selection Criteria Receptionist experience preferred (but not required), and experience in allied health/medical fields is highly regarded. Additional support for upskilling available , if necessary. Excellent customer service skills, written communication skills and a friendly, professional phone manner . Excellent computer skills , with experience in practice management software ideal, Microsoft Office, and other relevant computer/online software. Intermediate level computer skills required, including proficiency with practice management software, Microsoft Office, and other relevant computer/online software. Ability to learn new skills quickly, adapt to change and work independently . A team player who enjoys contributing to a positive workplace culture. Understanding of funding models relevant to allied health preferred (e.g. NDIS, Medicare Chronic Disease Management, Private Health rebates). Full COVID vaccination status due to our work in a health service with vulnerable infants and children. Hold an Employee Working with Children Check and Police Check when position starts. Permanent work rights in Australia with no restrictions. Why work for us? We’ll invest in you and your professional growth, with on‑the‑job training. You’ll be part of a small, dedicated team who enjoy the work we do and make a difference in the lives of children and their families. No weekend/after‑hours work (our clinic opens 8.15am and closes 4.45pm each weekday). Less stress and more paced work environment than many busy GP/medical practices. Opportunity to ‘own’ the role and make it your own, while working closely with our team for support and collaboration. Pay based on Health Professional & Support Services Award. How to Apply Take a leap If the above calls to you, step out and get your application to us TO APPLY, please complete the following steps and email them to Carly Veness at ******@babbleandmunch.com.au (please do not apply through Seek): Your cover letter , directed to Carly Veness, Principal Speech Pathologist. In your cover letter, please tell us (i) what draws you to this position at Babble & Munch and (ii) what personal values you hold that underpin your work and that you think would be a great fit for us. Find out your personality type by taking the quiz on and send Carly your answer WITH YOUR APPLICATION . We don’t use this to rule anyone out, as we believe all personality types have strengths and differences. We use this information to get to know you more. Interviews will only be offered to suitable, short‑listed candidates. We reserve the right to fill, close or modify the advertised position at any point. At Babble and Munch Feeding Therapy we are committed to excellence in service provision and to ensuring the safety and wellbeing of children. We are a Child Safe and Equal Employment Opportunity employer. Applications from Aboriginal and Torres Strait Islander peoples and from people from culturally and linguistically diverse backgrounds are encouraged to apply. Part of the application process will involve reference checks for successful candidate(s). #J-18808-Ljbffr