Administrative Assistant

vor 2 Wochen

Rockhampton, Österreich National Assessing & Engineering Pty Ltd Vollzeit

Remote Administrative Assistant - Vehicle Assessment Support National Assessing & Engineering is an Australian company specializing in independent vehicle assessments, valuations, and accident claims management. We require someone to be an integral part of our team, providing essential administrative and operational support directly to our assessors and management. The position being offered is a permanent full time. Key Responsibilities Primary goal: organize and process documents, communications, and data flow related to vehicle assessments, ensuring our clients and assessors have accurate, up-to-date information. Assessment Document Flow Process incoming assessment requests (from clients, insurance, or solicitors) and enter details into our internal tracking system / CRM. Manage photo / document submission: Download, rename, and organize vehicle damage photos, VIN numbers, and other evidence from clients / repairers into case files. Scheduling & Coordination Coordinate with assessors across Australian states to schedule on-site inspections and allocate new jobs efficiently based on location. Follow up on outstanding repair quotes or assessment reports from third parties to ensure deadlines are met. Email & Communication Filter and prioritize the central info@ or assessor email inboxes. Draft professional email responses using templates for routine client status inquiries. Prepare and proofread draft assessment reports and valuation documents for final review by the licensed assessor. Data & Organization Maintain and update the database of repairer contacts, court document requirements, and specific state-based assessment standards. Update job statuses in our case management software (CRM) to ensure accurate invoicing and reporting. Requirements and Must-Have Skills Experience : Minimum 2+ years of consistent remote work experience. English Fluency : Exceptional written and verbal English communication skills are essential for liaising with assessors, clients, and legal firms. Core Computer Skills & Proficiency : Advanced proficiency in Google Workspace (Docs, Sheets, Drive) or Microsoft Office Suite (Word, Excel, Teams) is mandatory. Must be highly competent in spreadsheet data entry, formulas, sorting, and document formatting. Familiarity with using and updating data in CRM or case management software is a strong advantage. Ability to quickly learn and utilize new cloud-based software and digital communication tools. Typing Speed : Minimum typing speed of 50 words per minute (WPM) with high accuracy is required for efficiency in document preparation and data entry. Technical Setup : Reliable, fast, and stable internet connection. Quiet, dedicated workspace and high-quality headset for clear voice / video calls. Modern, dedicated working computer. Soft Skills : High level of detail and accuracy in data entry and proof reading is critical for legal and financial documents. Proactive and highly organized, able to manage multiple case files simultaneously. Compensation and Logistics Role Type : Permanent Full-Time - 40 hours / week Schedule : Monday to Friday 9.00am – 5.30pm AEST Compensation : To be determined Payment : Paid weekly #J-18808-Ljbffr

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