Administrative Assistant
vor 3 Wochen
First4Care is a growing Rockhampton-based organisation built on strong values, clear communication, and consistent quality. We operate from a dedicated home office and prioritise compliance, professionalism, and continuous improvement. In response to our continued growth, First4Care is seeking to expand its Administration Team with an additional team member. Why Work with First4Care: Guaranteed 25 hours per week in a stable, ongoing role. A welcoming and inclusive environment that values people and genuine teamwork. A unified leadership team providing strong direction, clear processes, and reliable support. High standards across communication, documentation and service delivery. A strong commitment to continuous improvement and quality in everything we do. Recognition for your strengths, reliability and contribution to the organisation's growth. An opportunity to be part of a growing organisation that values professionalism, integrity and positive impact. What a Typical Week at First4Care Looks Like: Responding to new and existing enquiries and managing referrals. Coordinating participant onboarding, appointments and scheduling requirements. Organising and maintaining participant files, documentation and digital records. Managing participant and contractor onboarding through CRM systems, ensuring accuracy and alignment with Service Agreements. Assisting with shift coverage, including communicating availability and confirming allocations. Collecting, verifying and onboarding contractor compliance documentation. Notifying the leadership team of any missing information, updates or compliance gaps. Identifying trends, gaps and recurring issues to support continuous improvement. Proactively identifying emerging risks and supporting timely intervention through accurate documentation and clear communication. Performing general administrative duties and ad-hoc business support tasks, including data entry. This position requires availability to work during standard business hours to support our operations and client communication needs. About You You communicate clearly and confidently. You're tech-savvy and comfortable using Word, Excel and other digital tools. You can interpret instructions and follow processes with accuracy. You're organised, reliable and confident in everyday communication. You work well within structure, clarity and established procedures. You have strong attention to detail and value accuracy in documentation. You take a practical, resolution-focused approach to problem‑solving. You're team-oriented and value collaboration and shared responsibility. You're committed, loyal and interested in long‑term growth with First4Care. You're willing to learn and open to ongoing development. You're adaptable and comfortable being cross trained across administrative functions. Australian citizenship is required for this position. #J-18808-Ljbffr
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