Service Delivery Manager
Vor 5 Tagen
Showtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including government‑classified clouds. Our mission is to forge the future with secure, innovative technologies that protect and uplift communities, while our vision is to revolutionise seamless collaboration across domains on an ultra‑secure platform. We’ve delivered outcomes on programs such as Azure Stack Hub, Azure Protected, OpenStack Protected, Secret Cloud, and major national security system uplifts and continue to play a pivotal role in evolving sovereign cloud capability. The Role We are seeking an experienced Service Delivery Manager to oversee the delivery and support of ICT services across PROTECTED and OFFICIAL environments. This role is pivotal in managing commercial and private cloud solutions, ensuring service delivery meets organisational objectives and user needs. Contract : 12 months, with 2x possible 12‑month extensions Location : ACT, QLD, VIC Key Responsibilities Manage end‑to‑end service delivery for internal and external stakeholders, ensuring agreed service levels, security requirements, and quality standards are met. Develop and implement continual improvement plans to align with changing business needs. Monitor service performance, collect and report data, and drive process improvements. Diagnose service delivery issues and implement corrective actions to maintain or improve service levels. Provide operational direction and guidance to service providers, ensuring quality and performance against agreed criteria. Maintain Service Catalogue, OLAs, and SLAs as required. Engage stakeholders through effective communication strategies and ensure technical and business information is captured and disseminated. Ensure compliance with internal security and technology standards. Adhere to organisational ICT change management processes; develop and monitor change implementation plans. Manage incidents from identification to recovery, reporting progress and outcomes to stakeholders. Lead the development and testing of business continuity plans and procedures. What You’ll Need Proven experience in service delivery management within complex ICT environments. Strong understanding of ITIL principles and service management frameworks. Experience managing cloud‑based services (commercial and private) and associated governance. Ability to monitor, analyse, and report on service performance metrics. Excellent stakeholder engagement and communication skills. Strong problem‑solving and decision‑making capabilities. Knowledge of security standards and compliance requirements for PROTECTED and OFFICIAL environments. Why Join Us? Contribute to nationally significant programmes that support secure and resilient ICT services. Work in a high‑trust environment with a focus on innovation and excellence. Enjoy long‑term engagement opportunities with flexible working arrangements and a supportive culture. Security Clearance Requirement Due to the nature of this role, applicants must be Australian Citizens with an NV1 security clearance or above. Seniority level: Mid‑Senior level Employment type: Contract Job function: Information Technology #J-18808-Ljbffr
-
SAP Customer Delivery Manager
Vor 5 Tagen
Canberra, Österreich DXC Technology VollzeitSAP Customer Delivery Manager / Service Delivery Manager Join to apply for the SAP Customer Delivery Manager / Service Delivery Manager role at DXC Technology DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. SAP Service/Customer Delivery Manager - DXC Practice for...
-
Infrastructure Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Bureau of Meteorology VollzeitA government agency in Canberra is seeking an experienced Service Delivery Manager to oversee a significant managed services contract. The role demands strong leadership and strategic management capabilities to ensure the effective delivery of critical infrastructure services. The successful candidate will have deep experience in vendor management and...
-
Digital Transformation
Vor 3 Tagen
Canberra, Österreich ACT Government VollzeitA governmental agency in Canberra is seeking a Service Delivery Manager to lead digital transformation initiatives. The role involves using modern tools for data analytics, delivering outcomes through effective project management, and collaborating with various business partners. Ideal candidates should possess experience in agile methodologies and have...
-
Delivery Manager
vor 1 Woche
Canberra, Österreich Profectus VollzeitDelivery Manager Profectus Canberra, Australian Capital Territory, Australia We are seeking two (2) Technical Delivery Managers who are self‑motivated and experienced to drive the multiple technical components of a critical Whole of Australian Government (WoAG) program, GovAI, with the objective of increasing the adoption of AI across Australian...
-
Delivery Manager
vor 3 Wochen
Canberra, Österreich Hatchit Studios VollzeitManaging Director - ServiceNow Consultant - CIS (ITSM, CSM, HRSD, FSM, SPM, APM, CAD, CSA) Delivery Manager Security Requirement: Must hold an active NV1 Security Clearance Estimated Start Date: Monday, 2 February 2026 Hatchit Studios is seeking an experienced Delivery Manager (EL1 equivalent) to support a major Federal Government digital uplift and...
-
Delivery Manager
Vor 5 Tagen
Canberra, Österreich Trades Workforce Solutions VollzeitJob Description -month contract with a leading Commonwealth Government agency Hybrid working arrangements in Canberra Lead modernisation and re-platforming of legacy systems including cloud migration and integration initiatives Are you a systems professional ready to drive meaningful transformation across secure government environments Resolve Recruit is...
-
Delivery Manager
vor 4 Wochen
Canberra, Österreich SKL Technology VollzeitDelivery Manager Contract: 12 months + 2 × 12-month extension Location: ACT – Hybrid Clearance: Must have an active NV1 clearance About the Role A Delivery Manager is required to support a major Digital Uplift Program within a large organisation, operating in a complex ICT modernisation environment. Sitting within an Applications Modernisation function,...
-
Senior Service Delivery Manager – Secure Cloud
Vor 5 Tagen
Canberra, Österreich Showtime Consulting VollzeitA leading provider of cloud solutions is seeking an experienced Service Delivery Manager in Canberra to oversee ICT services across protected environments. This pivotal role ensures service delivery meets organizational objectives. Applicants need proven management experience, strong ITIL knowledge, and the ability to handle complex ICT environments. The...
-
Manager Technical Delivery
Vor 5 Tagen
Canberra, Österreich Talent VollzeitTalent Canberra, Australian Capital Territory, Australia Manager Technical Delivery One of our Federal client is seeking two highly skilled and self-driven Technical Delivery Managers to lead multiple technical streams within GovAI , a flagship Whole of Australian Government program designed to accelerate safe and responsible adoption of AI across the APS....
-
ICT Delivery Manager
Vor 7 Tagen
Canberra, Österreich Softtest Pays VollzeitOverview Australian Citizens residing in Australia with the ability to obtain Baseline Clearance only respond. Contract start 02 January 2024 to 12 months, 2 x 12 months extensions. Australian Citizen, Ability to obtain baseline Clearance, Canberra role. The Department of Industry, Science and Resources and our broader portfolio are integral to the...
